We tried to time our visits for off times to avoid the crowds.Restaurants: The Camp Critter restaurant was good but a bit pricey. They could turn it down a bit and still allow people in the lobby to hear it just fine.Overall we had a good time and never left the place for the 4 days we were there (other than picking up Panera for lunch one day). Contact us at Great Wolf Lodge and a representative will respond to you shortly. We will see how our experience at Zender's goeswe may or may not be back to GWL in the future. Cookie Settings/Do Not Sell My Personal Information. Dont waste your money! Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. While weve had no reported cases of COVID-19 and the CDC states there is no evidence that COVID-19 can be spread through the use of pools or hot tubs, after carefully reviewing the large gathering guidelines from government officials we believe it is in the best interest of our guests and pack members to close all of our resorts starting at 2pm on March 15 with plans to re-open on April 2. Yes, the water park is kind of a dystopian nightmare. I've never seen such blattent greed in my life.- Food - the food tasted fine, but there is only one restaurant which probably seats up to 100 people, and I think the hotel can host 1000 or more? No effort whatsoever to update anything except the price. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. If i had another choice i would not come here. We do not offer any hook ups or dumping stations. 2023 Advance Local Media LLC. My kids LOVED IT. Can I add Bonus Deals on top of deal codes? Make great memories with your kids . If you are making the reservation more than 4 weeks in advance, we can accept a personal check or money order for the deposit. Lock in the lowest price from these sites. 11:00 p.m. -7:00 a.m. are the quiet hours for the lodge. Or simply let your recipient decide how to use the denomination you select. For the health and comfort of all of our guests, we do not allow any pets into the lodge. Way too late to make reservations at the restaurant.- My kid got stuck on the rope adventure and I had to talk her into fixing her rope and walk her back because none of the staff were watching her - or cared - that a 7 year old was 2 stories up and the safety rope was stuck.- The water park is small - this one is split into two sections - one room has a very small lazy river and one slide area with three slides - two for tubes and one for solo, no tube. Can I request a particular suite style during check in? I let employees know. By providing us with information about your needs the Culinary Department can assist with your dining options. You are subject to the best available rate on these new dates. All about Great Wolf Lodge in Gurnee in recent weeks. You do have the ability to dial out from suite phones. "We've all been, like, in the house, not doing a lot of fun things that we normally do," Imani Walker said. Before we left on our trip, I bought a. Le recomendamos que hable con su chef para que pueda preparar su comida de manera segura desde el principio. Review tags are currently only available for English language reviews. Of course not. 2-3 nights is best. Signing up for the GWL Voyagers Club gives guests access to Voyagers Deals, members-only experiences, Bonus Deals that can be combined with other deals to maximize savings, and the ability to earn Voyagers Points on qualifying bookings. Pack 'n' Play cribs can be reserved by clicking "Pack 'n' Play" on the Reservation page. We walked around to check it out, and didn't do any activities for the kids.Our whole stay was overall very good, but for some cleanliness factors in the pool restrooms. more. Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. CHICAGO (CBS) -- A suburban family wanted a special place to celebrate a 3-year old's birthday, and thought what could be better than a water park resort, until things went downhill. The resort will close on Sunday, March 15 at 2 p.m. Then COVID-19 forced the family to skip the trip. "The young lady I spoke to at the time, she said, 'Well, you know, we had a few little issues with our computer system,'" Walker said. Objective: This paper describes and reports the patient-specific characteristics of an urgent dental care clinic for COVID-19 infected, suspected, exposed or quarantined patients from March to December 2020 in the Hospital District of Helsinki and Uusimaa, Finland. Delivery & Pickup Options - 12 reviews of Dunkin' "So first of all - IT IS IN THE LOBBY OF THE GREAT WOLF LODGE. Why not buy 3? They really need to improve on this part.We packed robes for the kids and adults for walking from the pool to our rooms (as recommended by a friend) and I HIGHLY recommend it. Youre getting a reduced rate because this partner is offering a discount when you book from a mobile device. Huge downside though: the bathrooms. Just go here! Answer 1 of 11: Hi fellow US travelers! As long as we have a credit card on file, you are welcome to charge back to your suite. Mobile check-in is available to guests who have guaranteed their reservation with a credit card and have a deposit on file (with the exception of third party reservations and/or billing). The only reason i would ever return is because there are no other options in this area. There are also spinners in the water park to dry swimsuits. Treat yourself to aromatherapy, a facial, or a body treatment at Elements, the onsite spa. If this isnt you, youre not going to enjoy it. ContactCustomer servicefor further assistance. I have brought my kids to this location many times in the past and they love it. A valid, Government Issued Photo ID is required upon check-in along with credit card for incidental charges. Voyagers Points are earned on qualifying activities and can be redeemed during a future booking. I liked the fireplace for a quick warm up after swimming. Est permitido traer hieleras a la habitacin? Service animals as defined by the ADA are allowed in all areas of the resort. Email this Business. Everywhere kind of stinks like dirty wet carpet, but I guess that comes with the territory. You can use your wristband to open your suite door and you have the option of setting your wristband up for purchases throughout the lodge. Mason, OH 45040. What is the minimum age requirement to confirm a reservation? Ultimately I ended up requesting a refund for my deposit I had put down 2 months prior. Larger items, such as luggage, will need to be kept in your room or vehicle. You can see all the restaurants in the Dining & Shopping section. I contacted customer service and they assured me that was not the norm. Coast Guard approved life jackets are available on a first come, first serve basis. Esta tarifa cubre servicios como internet inalmbrico, estacionamiento de autoservicio, acceso al gimnasio, caf en la habitacin, chalecos salvavidas y toallas en el parque acutico, acceso a fax, llamadas locales, servicio de conserjera y orejas de lobo para nios menores de 12 aos. (Great Wolf) GURNEE, IL The Great Wolf Lodge is among . This means you don't have to carry cash or room keys! Our retail stores have swim diapers available for a nominal fee. Learn More About Great Wolf Resort's Privacy Policy. I have more points than the room costs. If you purchase a product or register for an account through one of the links on our site, we may receive compensation. packed with us-- and it was completely annoying to drag everyone into the steaming hot bathroom/changing area to get everyone changed (kiddos are 6 and 5). If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Visit Website. Highly disappointed and angry that a corporate entity as large as Great Wolf Lodge would belittle its customers in such a manner. These criteria, in addition to how the cast will contact the ride will determine your ability to wear a cast on a ride. .no matter what their ages! Let your imagination soar and design an experience you know they'll love. "I was like, 'How many charges are you guys gonna charge me?'" I took the kids again in Sept 2020, after lock down began. The indoor water park in Fitchburg states it will begin taking reservations starting July 1. "He had a really good birthday," Walker said. Why is there a maximum occupancy in the suites? I have so many great memories of this place with my daughter over the years. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Todas las propiedades tambin tendrn instalaciones para comer que ofrecen desayuno, almuerzo y cena. 2023. Pack 'n' Play cribs are complimentary but are first come, first serve and cannot be guaranteed during high occupancy periods. He brings real fun and joy every time. The bureau is encouraging visitors traveling to Wisconsin Dells who have travel questions to encourage them to contact the businesses/hotels directly. Can I use the room telephone to make personal calls? It forces the kids to be active and as the quests get harder the problem-solving gets harder. Yes! You want to play MagicQuest? We would be happy to discuss allergen-free alternatives in advance. However, you are welcome to play in the water park as early as 1 p.m. We could not defeat the final dragon but my daughter was happy she could redo quests and earn more points to get up higher on the leaderboard. I again contacted customer service via email, no response this time. Great Wolf Lodge Grand Mound 3.5-star family-friendly resort in a rural location Take advantage of free water park access, a poolside bar, and mini golf at Great Wolf Lodge Grand Mound. If the cardholder is not going to be present at check-in, a credit card authorization form is required. Uno de los miembros en mi grupo tiene alergias. We booked 2 kids cabin suites ($800+/night each). If a late checkout is desired we offer a 2:00 p.m. check-out for an additional fee. We will continue to monitor the ongoing situation and stay connected with federal and state health officials for updates. There are lockers, showers, and changing areas available for your use in the water park. Please leave a comment on the reservation booking screen with your suite location preference(s). Prices are the average nightly price provided by our partners and may not include all taxes and fees. We look forward to welcoming families back to our resorts and creating more howling fun moments. Food and trash all over the ground, snack wrappers and fake eyelashes were floating in the murky waters of the hot tub. Please have a look at all dining options here. No bowling. It can only be purchased at the time of booking. The Great Wolf Lodge resorts are closing due to Covid-19 concerns. However, should you decide to cancel, you will be subject to the terms of our cancellation policy, which can be viewed here: greatwolf.com/terms-and-conditions. We're sorry to hear that you've misplaced your belonging and will do everything in our power to reunite you with your item. Learn More About Great Wolf Resort's Privacy Policy. They did. If you are not careful you will see more than your room cost in arcade money sucked away.- Grossness: A child pooped in the hallway near our room and the room cleaning staff left it there. You may wish to bring a beach towel or cover up as we ask that the towels stay in the water park area. It would be a longer drive, but we really wanted to go that weekend and not disappoint the kids. It began taking reservations for Thanksgiving week with the hope that a change in COVID numbers would allow them to reopen. Qu necesito mostrar cuando llegue al resort? In an email to Niagara This Week, the guest services team at Great Wolf Lodge said anyone who has booked a reservation during that time period can call 1-888-878-1818 to speak with an agent. Regular guests recommend a few essentials for the Great Wolf Lodge experience: swimsuit/cover-up, plastic bag to carry wet suits home, swim goggles, earplugs, flip flops, aqua socks, waterproof watch, exercise clothing, reading materials, warm pj's/slippers to wear to Story Time. The Management Development Program (MDP) is an accelerated rotational development path to a leadership role with Great Wolf Lodge. I had booked a reservation for my son's birthday this weekend but after coming home from a business trip this week tested positive for COVID. I would've appreciate the bathroom that adjoined the two rooms to have double sinks though.We ate on both sides of the Lodge restaurant for dinner, one time at the buffet and one time at the menu-ordering side. Learn how to find your missing items by visiting the lost and found page. The resort will close on Sunday, March 15 at 2 p.m. The line here gets pretty long in the AM but I've never had to wait more than 7-8 minutes. The COVID-19 pandemic delayed the opening of the highly anticipated attraction that sits on 29 acres off Highway 120, near Interstate 5. . The other on site activists were less than impressive as well. Am I able to charge things back to my room? There is something for everyone. Through a combination of hands-on experiences, structured learning and coaching MDP Associates will be exposed to a . The women's room was utterly disgusting. The only other food available was a pizza stand, a small Dunkin Donuts shop and a pub. The shower handle was semi-broken and hard to turn on and off at times. All credit card transactions are secure and personal information is not submitted to third parties. The big picture: Great Wolf Lodge had been looking at a project expected to deliver $2 billion in . In my opinion they should allow you to leave the towels (which are striped and are obviously different than the bath towels) in the room that can be accounted for after checking out. On June 29 2021, Great Wolf Lodge in Manteca will open for visitors. Where can I purchase toiletries if I forgot something? To find more, please read our Privacy Policy and Cookie Policy. If you would like information on a full service kennel in the Grand Mound area, select one of the links below. Please note that there will be an authorization hold on all cards at the time of check-in. The re-opening then got moved to 4/5, and I was a little worried since our stay was scheduled for 4/10. It's kind of ridiculous.Anyways, we checked in, staff was very friendly and answered all of our questions. The resort will close on Sunday, March 15 at 2 p.m. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. she said. Infants are free of charge for water park access and lodging, but they are counted as an occupant in a suite. Smoking including the use of electronic cigarettes and smokeless tobacco is not allowed on guest room patios and balconies, or in any area of the resort or water park. No es permitido traer comida de afuera del hotel, al parque acutico. Will my suite be pre-assigned prior to my stay? Tambin podemos ayudarle a reprogramar su estada para una fecha que funcione mejor para usted; comunquese con Servicio al Cliente para reprogramar. The remaining balance of room rates, packages, taxes and fees will be collected at time of check-in. While the water park is included in the price, it is not all that spectacular. Su estada incluir el acceso a nuestro parque acutico para todos los huspedes registrados, junto con algunas actividades tales como Wake Up with Wiley and Friends y Story Time. We are contacting guests directly who were impacted by this delay to sincerely apologize and provide a complimentary future stay at our resort for this major inconvenience. The lockers are rented on a daily basis for a nominal fee. Our lodge is considered casual but we do ask that when you are outside of the water park that shirts and shoes are worn. We welcome guests with special dietary needs. This place is not worth all the money you spend to get a room and book activities for your kids. The resort will close starting on Sunday with plans to reopen on April 2. The use of a debit card at the time of check-in will initiate an immediate deduction from your bank account for the remaining balance of room and tax for your stay. Disappointed once again. / CBS Chicago. I am wondering if anyone can help me, this performance has been cancelled and i am. Do you sell day passes to the water park? Parents: For the safety of all, please take your children to the restroom often to avoid polluting the water. Taxes and fees that are shown are estimates only. Yes! Where do I go when I arrive at the lodge? 2023 CBS Broadcasting Inc. All Rights Reserved. Even some of our adult visitors got in on the action. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Either plan ahead and put your names in early (they take your number and text you when theyre ready, so youre not stuck standing there), go offsite, or bring food to eat in your room. Returning the towels to the waterpark area is very inconvenient. We are already planning a summer visit to check out some of the outdoor stuff plus the arcade which we skipped this trip. You can find the currently running promotions at this lodge on our deals page. It seemed a bit rougher on the bottom than other lazy rivers we've been in before. "Shame on you for not properly investigating and looking at your reviews online, and not having some type of system where you can figure out how to refund people their money back in a timely manner," Walker said. The other two were bogus. Can I use scooters, Segways or Hoverboards inside the lodge? The resort fee at Great Wolf Lodge includes services or amenities designed to provide families with enhanced experiences and additional conveniences, along with included amenities that would incur an additional charge at other family resorts. We went to GWL in March 2020 after covid began, but prior to lock down. Heather Morrison | hmorrison@masslive.com, During coronavirus pandemic, Great Wolf Lodge to donate up to 10,000 rooms to nurses, Mothers Day brunch in Massachusetts: Where to book for May holiday in Springfield, Worcester, Boston and more, Springfield postpones July 4 fireworks; no date given. She cancelled the reservation and issued my refund. What happens if there is inclement weather? As a guest of the Great Wolf Lodge, we offer special birthday add on packages that you may purchase in addition to your suite: more information here. Purchase Gift Cards. Points are calculated based on the final folio, and are posted after completing your stay. Points can be redeemed when bookingthe room portion of a future stay. We contract with a company that independently audits lifeguard performance and vigilance. I inquired about staying at another location and was informed that NO prior rate discounts would apply, and quoted 4 times the amount for the exact same reservation. Carpets are old and dirty. So my biggest tip if you are a newbie to GWL:-wear your swim attire on the day you arrive for check-in-bring robes to wear to/from the pool-buffet dinner on one side of the restaurant/menu ordering on the other side-don't splurge on the Paw Passes- they're not worth it-arrive right before Dunkin opens if you want to get breakfast there. Your card will be authorized for a daily amount on your reservation if you would like to allow charging on your reservation. If you exceed $100 dollars, your card will be authorized automatically to obtain correct balances. Are advanced deposits for reservations required? How much of the park is outdoors? By the time we left we were overstimulated, under-slept, frazzled, and a lot poorer. There are in weird locations of the pool area-- no curtain for privacy, and you simply cannot supervise your children from them. The resort will close on Sunday, March 15 at 2 p.m. And it would be difficult for us to change our dates when you are trying to coordinate 10 people's schedules. Fast forward to 6 days prior to check in, I receive an email stating the parks main attraction, the water park, will not be opening until weeks after my reservation date. Dont even get me started on the arcade. They were very young, mostly, but very nice and helpful.- Everything has an 'upsell' option to it. Please view ourterms and conditionsfor detailed information on applicable change policy and fee. Towels in the water park are included but are subject to a fee if not returned. Are there vending machines in the resort? They were fun too. Guest laundry is available on-site. These requests can not be guaranteed, but our guest services team will do their best to fulfill your particular request(s). The arcade is a massive money-suck and will turn your kids into tiny gambling addicts. And if you haven't met Mr. Doug, you haven't met fun! This place is so out dated and overpriced. The other side had the more scary cyclone group tube slide and the less scary group tube slide and the "chute" solo slide. Our team will have prepared your room wristbands and arrival package. This way, Great Wolf is ready if it does. The indoor water park in Fitchburg states. I would recommend if you want breakfast from there, arrive just before they open so you're first in line, otherwise you will wait 1 hour for breakfast-- no joke.The hotel itself is decent for what it is, however it is certainly outdated. Are water park passes included with stay? Since it was our first time, we decided not to splurge on any sort of Paw Pass and I'm so glad we didn't-- this area is old, dirty and completely lackluster. What is included in the Great Wolf Lodge Voyagers Membership Program? How secure is the web site when I'm booking online? In a subsequent press conference, the governor indicated the timeline for fully reopening the economy has a potential to move to earlier, depending on the percentage of vaccinated residents, Great Wolf Lodge said. Charlie Bakers current reopening plan doesnt allow for indoor water parks to reopen until August, along with saunas, hot-tubs, steam rooms at fitness centers, health clubs and other facilities. Its as awful as it sounds and theres no way to avoid it. We will apply your Deals and Bonus Deals first, and you may use available Points for any remaining room charge at booking. Diaper wearing guests are asked to wear a protective swim diaper. What is included with the cost of the suites? We strongly recommend that children under 48 inches and weak or non-swimmers wear a life jacket. Tripadvisor performs checks on reviews. Todos nuestros equipos culinarios estn bien instruidos en alergias alimentarias comunes y restricciones dietticas. If your plans change at the last minute (or anytime within three days of arrival), please call us and we'll try to rebook your trip for different dates. Local calls are included in your stay. Was it the deal of a lifetime? Tax exemption is not available at the Grand Mound location. Children under 2 years of age are considered free for access to the water park and lodging, but they are considered occupants in the suite. Guests will be contacted prior to their visit to verify arrangements. Sign Language interpretation services can be requested for shows and amenities with a minimum of 10 days advanced notice. We use green cleaning chemicals that also meet disinfection standards. We got a family kids cabin suite (800+/night) The slides were open, but hot tub was closed. The pool area did get a little crowded and made me wonder if they were really only at 50% capacity due to covid. The company has done this a few times over the past year. You are welcome to bring coolers to the lodge; however, they are not permitted in the water park area. We will definitely return as our children truly enjoyed it. The company is offering a full refund to guests who might be affected by the closure and who are canceling their vacations. Recomendamos encarecidamente que los nios de menos de 48 pulgadas y los que no sean nadadores fuertes o que las personas que no saben nadar usen un chaleco salvavidas. We are offering a full refund to those guests affected by the closure and providing pay to all pack members during this period. Please see our partners for more details. Finally, whoever designed this place was either an architecture school dropout with no sense of basic foot traffic patterns or an evil genius who hates freedom, because the layout is demented-theres an intersection where both sides of the water park connect through a hallway that is also the main artery between the child casino and play park, AND the towel check, locker rentals, swim shop, and elements of the MagiQuest game are also there. We can offer a variety of options to meet your needs! Great Wolf Lodge plans to reopen on April 2. Cmo puedo avisar al resort? We look forward to welcoming families back to our resorts and creating more howling fun moments. Manteca's location is the 19th Great Wolf Lodge to open . 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