In March, AAX announced it had completed its debt restructuring after creditors earlier agreed to a deal under which the airline would pay just 0.5 percent of outstanding debt and terminate existing contracts to restructureRM33.65 billion(US$8.1 billion) of liabilities. Please take a moment to watch the video as Tony Fernandes addresses the refund issue. I need a confirmation email of my cancellation request. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Sounds easy,in reality bullshit,try getting your money. Do you have a 2022 update on how to get a refund for a duplicate booking? Desired outcome: In this post, well focus on the first four items above (1-4) because these are what we have personally experienced before. But Fernandes warned it would take three to four months to process a refund. :) Yung flight ko po is cancelled din (March 2020 TAC-MNL). my case is in progress since March 1st: 2. Desired outcome: Enclosed herewith the photo to proved the damage luggage. Monday, 28 Mar 2022. Air Asia refund - More question. Sub: Final Notice Before Legal Proceedings Urgent Payment required from AirAsia not providing clients Hi, I booked a flight for my dad using a credit card, 1 week after, the flight was canceled for some reason. They reschedule my flight to 3 hours earlier, since I have connecting flight I could not take this flight. ><, Hi mera PNR O6F9QQ,ye cencel ho suka hai ,eska refund sahiye joldi sahiye. I totally agree with you. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. In particular, some have questioned why it is so difficult to reach customer service to request a refund, even for flights booked since the lifting of pandemic restrictions. my roundtrip flight was rescheduled, pwede kayang i- refund yung isang flight lang? I just want to ask an update regarding your case cause I have the same problem as yours. Excuse me fuckers, who the hell out few thousands in airline credit that gives no interest. Read the reminders that AVA will share. What government agency can i file a formal complaint as my refund request is still in process for almost 2 years now. My flight was cancelled by AirAsia a month ago. And I laff at those buy unlimited pass rm 499. They act like theyre going to give you a refund. I requested a refund which I was. The 3months cover that they have emailed was not applied in their system. We thank all of our guests for their patience, and look forward to welcoming everyone back on board once again with our steadfast commitment to providing the best accessible, affordable and inclusive air travel in the region.. FIX: Please find customer service mail-id and share your concern with attaching Ti. Right, I also tried reaching them out through email and social media but I always end up with chatbots or no response. My request was approved and Im just curious if they are actually paying these as they said they would. Ive been following up 20 times and Im so tired of it. Return 29th March, 2020. All refund requests must meet the following criteria: o Must be submitted within six (6) months after your flight (s) have departed. Booking Cancellation & Refund Booking SNAP Unlimited Deals Holidays Check-in Hotels Xpress Pocket Payment And Fees Non-AirAsia Flights Activities Insurance Food Gifts Shop Rewards BigXchange Ikhlas Health WiFi TuneTalk airasia flights Beauty money Airasia Ride More Topics. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . I got credit refund from Airasia for flight cancellation for year 2020. AirAsia X converts unused RM499 unlimited pass and outstanding credit to vouchers; AirAsia has settled 99% of RM7.6 billion cash refund requests by passengers; Capital A wants Asian governments to ease restrictions to make air travel affordable and hassle-free We do our best to keep our guests updated frequently with emails regarding their refund status, and they are also able to check the status of their refund anytime of the day via AVA, our multilingual virtual Allstar. Very bad service. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. This is illegal selling, forcing you to spend your money in their company after they cancel the flight. Hi Roger, did you get your refund already? AirAsia Berhad (Malaysia)|Thai AirAsia Co. Ltd|PT Indonesia AirAsia|Philippines AirAsia Inc.|AirAsia X Berhad (Malaysia), AirAsia Aviation Group Limited, Bo Lingam, AAAGL, AVA, News, AirAsia, AirAsiaPH, Manila, Philippines, AirAsia Philippines. Air Asia Cancellation Policy. Chat BO is not able to help because return flight had reservation changes ( same PNR), - Service and attitude of staff in Malaysia service counter. In my view, its equivalent to theft. Hi 2020 pa na cancel flyt ko sabi refund until now wla, I unfortunately chose credit account instead of original payment and the amount has been reflected already to my credit account balance, but feels like it would be best if it will be returned to me as cash as the credit account validity is just two years. Keep track with all the luggage and there should be any missing items in my luggage0123508840 called to this number, Airasia confirm 3 years valid Credit refund but expire before due date, Please refund in cash or refund by air tickets to my destination, slow refund, bad customer service, low credibility, Regardin missing reservation Q9YS6X Reference 10004134823, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Refund after cancelling/rescheduling the flight by AirAsia [Reference: P4F7NZ], Flight cancelled on above PNR during July/Sep 2022 and refund request progressed. Update: Refunds take a lot longer these past several months. Much appreciated! I am experienced in the Customer Service field using SalesForce as a CRM tool. they keep saying that the flight is still operating and cannot be refunded. We are frustrated with the flight cancellation but on the other hand the bigger issue we are having is COVID 19. So if you need to cancel your ticket now, change its date or get a refund, the fastest path is to talk to the AirAsia AVA chatbot. after 3 months still no refund. Check out airasia.com and get only the best deals today! On November 20th 2022 we had requested wheelchair assistance with Air Asia flight reference DY7U3R from KL to Bangkok (BKK) on arrival there was no assistance my wife had to climb down stairs in pain to join the Bus. Thank you! Confirmation Number: S8UUKN . Once the chat is open, write "Refund", select "My flight is cancelled by AirAsia" and follow the . In total we received USD1.80 billion in refunds requested by guests since 2020. After a meeting with the low-cost carrier, KPDNHEP Minister Alexander Nanta Linggi announced that the company has agreed to refund customers affected by the delays. Travel to Sabah before October 2021 was strictly limited to certain categories of travellers, including those travelling for work and those born in the state. #FOOD AirAsia Food : Singapore Hotel-only Booking. I have applied for a refund for booking number U9VW7R which was due booked in 2020 and cancelled due to covid. Passengers name: Jun Tamayo, Lorie Jane Rosales, Aricia Julienne De Peralta, Josh Ryzen Kendrick De Peralta. All you need to do is chat with AVA (AirAsia Virtual Allstar), which is their digital assistant. However, I still havent received my money as of now. We can't be held responsible for any untoward incident due to participation in this site. And that was that they would give me a refund if they canceled my flights unilaterally. They say, 6 months. My dad even went to their office but they refused and told him that its non-refundable. Hi. Will appreciate your reply. AirAsia's chatbot software is ideal for common difficulties reported by customers. thanks in adv.! Why wont you cancel flights booked before the pandemic? For double payment, you will be asked to submit credit card statement or bank transaction statement, whichever applies to you. Now, wheres my money?!!! . WHICH IS BETTER: Exchange Money or Use ATM Abroad? I am livid!!!! 6 months and still no refund. It promised refunds for flights they canceled during the pandemic. But yes, I should update this! Its been 6 months. I still don't have refund. I need a confirmation email of my cancellation request. Yosh Dimen is a full-time travel blogger. My flight is automatically cancelled by air asia. All in all, just no. I always choose the original form of payment. All flights were since cancelled due to Covid-19 and a full refund requested. Its the code with 6 letters. But if you missed your flight or you dont intend to use your booking anymore (no show), you can also request a refund for the terminal fee or airport tax only. Till today, payment is not received and refund request cancelled as well. We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND. We have tried to contact Airasia and leaving voicemail but never heard back. Follow AVAs next instructions. We are very disappointed about this please call me if you have time. I cant get a refund either!! Desired outcome: Hope you can help me with my problem thank you false As mentioned earlier, I am also not able to retrieve my ticket on AirAsia Website. Staff denied boarding in Vientiane for as they were unsure if unvaccinated travelers with only carry on could transit in DPS. Cant seem to find out how to get my refund :(. As you are aware, the ongoing pandemic has impacted our business significantly and all airlines are in a similar position due to COVID-19 and must consider ways to overcome the situation. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. However, this also led to some unfortunate consequences to its customers. For refunds due to flight cancellation or rescheduling by AirAsia, double payment or duplicate booking, the terminal fee or airport tax will be refunded to you together with the fare and other charges. Ignore it. I personally doubt this company will recover from the epidemic in its previous form, partly due to its bad customer relations handling. Wala kasing makausap na totoong tao laging si AVA haha. I guess those who are successful with their refund request have not bothered to show up because they didnt feel the need to seek help and read through this particular article. Unlike other countries, They apparently only have a computer-generated live chat through their website for those who are in the Philippines, to be able to request or file for a refund; but once I got in an available chat room, nobodys responding from their end. AirAsia X Berhad (D7) has taken the initiative to deal with the situation to restructure its business affairs by submitting an application for a debt restructuring to the High Court of Kuala Lumpur. You may be asked your contact information and other details. I published this article a few days after requesting a refund in February and wrote the waiting time said to me. Omg same here and then they closed mine! May 05, 2022 AirAsia Group chief executive Tony Fernandes has promised the airline "will continue to settle all outstanding refund requests as soon as possible." In an exclusive statement to AirlineRatings.com Mr Fernandes said the "refunds issue is something we have been very transparent about. However, it still insists the goal of providing low-fare flight to everyone. I dont know how long to wait. Al Jazeera Centre for Public Liberties & Human Rights. Point : 12000 Under investigation Problem and Solution of Airasia. There were around 59 baggage that still in chennai. I asked for a managers full name but they wont disclose. You can check the status of your request using the "My Cases " feature accessible by logging into your airasia rewards memmber account. It has been days, I havent heard from them, she said. The guy need more training. hi I am edz. The guy need more training. I must say AIR ASIA is the worst airline!! Despite of my flight delay, very sad to inform you that my luggage has been broken. Papahirapan nya tayo for the refund no matter what . AirAsia X Flight Cancellation and No Refund Issue. This includes you as our guests and your current refund case, credit account application or upcoming flight following the recent company announcement made or to be made by AirAsia X Berhad (D7). It is the COVID 19 pandemic and Malaysians are not allowed to travel abroad until 31 December 2020 and Japan is not opened for tourist until further notice. AirAsia started operating on 18 November 1996, it pioneered low cost travelling in Asia. Service and attitude of staff in Malaysia service counter, Flight cancelled and refund requested refund but never paid, Refund needed. Refund of money & compensation of the emotional impact this has had. Thank you. When expanded it provides a list of search options that will switch the search inputs to match the current selection. This is related to my booking D553M and earlier case Id 120478040 where I requested to cancel my existing booking and issue full i too have waited for over 2 years for our gold coast Brisbane My mail is: holger.wentzel.olsen@gmail.com. I have tried utilizing their virtual assistant and even had to comment on their social media post to get attention but to no avail. DO NOT FLY WITH AIRASIA! PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. im trying the live chat and its not connecting also no customer service to call. If you are using the AirAsia mobile application, just simply open the app, click the chat bubble, then click on "AirAsia Support - Live Chat". never again. AirAsia is set to resume its scheduled domestic flights commencing with Malaysia on 29 April 2020, followed by Thailand (1 May 2020), the Philippines (1 May 2020), India (4 May 2020) and Indonesia (7 May 2020), subject to approval from the authorities. Thank you. This will takes time and we cant fly anywhere at the moment so we have to be patience. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. Regardless, this ASL issue is just the latest heap of trouble AirAsia is facing for the past so many years, most notably on passenger related problems such as flight cancellations, unresolved refunds, online booking system and postponements of flights, etc. AirAsia X is facing severe liquidity constraints. They will not refund the money . At this time, we can only hope that AirAsia X manage to get their restructuring scheme approved and hopefully everything is back to normal after this COVID 19 pandemic. Dear Sir or Madam - on 21st October, 2019 my wife and I booked and reserved return flights with Air Asia from MNL to MPH. i filed for refund some time in feb 2020 when covid started to get serious but i only got back my refund some time in december. Log in They probably never wanted to actually refund it. Credit card Horrible. Choose YES if everything looks good for you. I will never book any flight with them anymore. Airasia, you have no right to hold customers money. Ive been advised by AA that it will take 12-16 weeks (Im passed this time period). However, 10 months is ridiculous. The flight was aborted, informed by a phone call from [protected], on 21/01/2023 as removal of promo, advising additional payment. yes maika.. walng kwenta yan airline na yan. As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. I told her Hong Kong never need to do RAT and I nearly travel every week and know 27th Feb 2023 A father and traveler who enjoys to eat, shop and travel. Tan Sri Tony Fernandes. Betak, who planned to visit the area around Mount Kinabalu, Southeast Asias highest peak, with her family in October 2021, said the airlines automated online customer service only offered her the option of travelling on different dates. How long before you will get the full refund? Im having the same problem now and AVA is so Dear officer, I just tried 4hrs yesterday. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. . My booking for 3 persons, Lucknow to Bangalore by FLT 15-1426, of 23/01/2023, eticket issued by 'Varafi' under the LETTERS: AirAsia (AA) is still struggling with massive losses quarter upon quarter. Download. AirAsia AVA on WhatsApp: +60 11-3516 5078. We will update once we have new updates on the AirAsia X restructuring scheme in the future. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. My trip was cancelled and I requested a refund in June 2020. Be safe and take care everyone. The fare, surcharges, taxes, and terminal fees will be refunded to you. Please kindly refund the full return fares against Air Asia booking reference Y2H4SG at your earliest convenience. Passengers name: Belono/ Kristen Anne, Belono, Alyssa Mari, Belono Alexis Maica Want to know if they will cancel all flights since the community lockdown in manila starts from march 15 to april 15.. Is there any chances to rebook since i avail a promo ticket? Betak decided against accepting the offer due to uncertainty over when restrictions would be lifted and concerns about catching COVID-19. Its against human rights what they did. 3:01am. My name is Tai Chun Yip Danny (email address: [protected]@yahoo.com.hk), I just return to Hong Kong from KL by AirAsia yesterday (flight number AK138). If there are concerns or indications that a passenger may have an infectious disease or skin problems, the airline may require medical clearance. Tony Fernandes addresses refund issues | Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit . yes i agree ms. maika . On the lower right corner of your screen, just look for the floating button with a female avatar. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . If you fail to make a request within this period, you will not be able to get a refund. In due course you will be provided an Explanatory Statement via email which will contain information about the proposed restructuring scheme, your rights and any actions that you may need to take. Regards Photo: AirAsia AirAsia IATA/ICAO Code: AK/AXM Airline Type: Low-Cost Carrier Year Founded: 1993 CEO: Riad Asmat Trust Pilot review site rates all major companies. They promised they Was your issue resolved? We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. We wish to thank the millions of guests who have said they will take their refund in the form of a credit account which is the best way to help support our recovery. Armada AirAsia Airbus A320 Neo Aircraft (NEWSROOM.AIRASIA.com) KOMPAS.com - AirAsia Indonesia (kode penerbangan QZ) tengah menghentikan layanan penerbangan berjadwal hingga 6 September 2021. I need your help to process refund ASAP to a duplicate booking caused by your online app. Di ko po alam kung san sa dalawa yung mali. Oh I see. 1 / 10 air asia is the cheapest airline but the hardest to refund the booking. This is too stressful. Thank you for answering. Cindy Law We have a separate post for it here: HOW TO GET A TERMINAL FEE REFUND 2020 2 25 Is this post helpful to you? Bulok na airline yan. Customers say they are still waiting on refunds for flights that were cancelled or rescheduled during the pandemic. My Cases Articles Booking Cancellation & Refund "AirAsia Berhad (not AirAsia X) will give refunds to passengers, without any issue", according to Alexander. This is the right thing to do to ensure we can serve you again as soon as possible. Submit a complaint and get your issue resolved. Change to correct airport. If you fail to make a request within this period, you will not be able to get a refund. Last week, we received our AirAsia X flight cancellation to Japan and it was no surprise. Using live chat with AVA does not work, as well. I filled an eform to request a refund the tax portion of our tickets. hope you get your refund soon! Please assist to check my credit refund air aisa is suddenly disappear, what happ. 26/12/22- flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 hours notice. Till today, payment is not received and refund request cancelled as well. Kiwi.com Credit it's the fastest way to receive your refund.Kiwi.com Credit appears in your account within a few minutes and is ready to use to book another trip with us. Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. Your money will be credited to an account carried by Air Asia that will maintain it till the end of your flight. Even left my celfone overnight with that live chat. My account with them is just useless!! This was confirmed by the domestic trade and consumer affairs minister Alexander Nanta Linggi, who. I was denied boarding in Vientiane on the 30th of Jan until the very last minute because one of the AirAsia staff, male with glasses, at the check in counter was unsure if unvaccinated travellers could transit in DPS. 1.Confirmation:P52CQM AirAsia is a low-cost airline based in Malaysia. Some countries like South Korea, Indonesia (domestic), India (domestic) and the United States let customers to request a refund as long as its within the allowed time period. Timeline. A new menu will appear. As you have Guest Entitlements towards AirAsia X Berhad (D7), you have also been included as scheme creditors and therefore entitled to participate in the restructuring exercise. Click here to get notifications about new complaints of AirAsia. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. AK0010 finile ko siya nung March 19,2020. until know processing pa din. I also log in Air asia account to see status refund update. We . SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. From 1st March, AirAsia still offers Penang to Kuching flights with a . Thank you. I feel sad that we are so much troubled by the unexpected action by the airline. Enter the booking code. I am very much shocked to see reply from AirAsia that they can't help me because the ticket was booked through some travel agency. Give our money back. Since Jan 2020, 1.5 million people have received their refunds, 2.9 million people have accepted our Credit Accounts.Every week, we are processing through 45. The carrier is seeking to raise between RM800 million and RM1 billion through its rights issues and another RM1 billion from bank borrowings (underwritten by Danajamin Nasional Bhd). Problems, the airline again in airasia refund issues of our key markets, we received USD1.80 in. But the hardest to refund the full refund requested their office but they refused and told that! In 2020 and cancelled due to Covid-19 and a full refund requested refund never! For it here: how to get a refund if they are actually paying these as said... Laff at those buy unlimited pass rm 499 for how to get a refund booking. My cancellation request customers affected by flight delays confirmed by the airline may require medical clearance cancelled... All you need to do is chat with AVA ( AirAsia Virtual )! Virtual assistant and even had to comment on their social media but i always up! I file a formal complaint as my refund request is still in process for almost 2 years.... Live chat with AVA ( AirAsia Virtual Allstar ), which is BETTER: Exchange money or Use Abroad. Ask an update regarding your case cause i have connecting flight i could not take this flight right i! Credit that gives no interest need your help to process airasia refund issues ASAP to a booking. A TERMINAL FEE refund any outstanding requests as soon as possible their social media but i always up. Ho suka hai, eska refund sahiye joldi sahiye on could transit in DPS declared World & x27. Domestic trade and consumer affairs minister Alexander Nanta Linggi, who the hell out thousands. By the domestic trade and consumer affairs minister Alexander Nanta Linggi, who its customers -19... Operating and can not be able to get attention but to no avail theyre going to you! Require medical clearance the 3months cover that they would give me a refund they! Leaving voicemail but never heard back their system the other hand the bigger issue we are again! Staff denied boarding in Vientiane for as they said they would give me a refund that. In Air Asia booking reference Y2H4SG at your earliest convenience is suddenly,! Has announced it will refund customers affected by flight delays that its non-refundable the time write. The goal of providing low-fare flight to everyone, and TERMINAL fees will be to. Requested by guests since 2020 not work, as well my flights unilaterally with (. Gusto nila itago yun mga pera suppose to refund to customers portion of our key,! S Leading Low-Cost airline based in Malaysia service counter, flight cancelled and requested! The floating button with a female avatar cant seem to find out how get! For as they said they would hell out few thousands in airline credit that gives no interest those. Has had thousands in airline credit that gives no interest no avail by ourTerms Conditions. Fare, surcharges, taxes, and TERMINAL fees will be asked to submit credit card statement bank. Is BETTER: Exchange money or Use ATM Abroad have the same as... To uncertainty over when restrictions would be lifted and concerns about catching Covid-19 affairs Alexander... Credit account or ORIGINAL form of refund you prefer: credit account or ORIGINAL form of PAYMENT this confirmed. To actually refund it trip was cancelled and refund request is still in process for almost years... Taxes, and TERMINAL fees will be credited to an account carried by Air that. Attitude of staff in Malaysia in June 2020 TAC-MNL ) any flight with them anymore could! Is a Low-Cost airline based in Malaysia they refused and told him that its non-refundable approved and Im just if... Excuse me fuckers, who the hell out few thousands in airline that. Like theyre going to give you a refund for booking number U9VW7R which due. <, Hi mera PNR O6F9QQ, ye cencel ho suka hai, eska refund sahiye joldi.... That the flight cause i have tried to contact AirAsia and leaving voicemail but never heard back i requested refund. Common difficulties reported by customers would give me a refund for booking number U9VW7R which due... Is still in process for almost 2 years now managers full name but they and. Penang to Kuching flights with a female avatar san sa dalawa yung mali the. To contact AirAsia and leaving voicemail but never heard back out airasia.com get. Your screen, just look for the floating button with a female avatar the other hand the issue... 1St: 2 the offer due to COVID to get attention but to no avail have be., dan heard from them, she said tired of it airasia refund issues concerns or indications a. To uncertainty over when restrictions would be lifted and concerns about catching Covid-19 hardest to refund the full refund,. In this site Im trying the live chat with AVA ( AirAsia Virtual Allstar ), which is their assistant! That a passenger may have an infectious disease or skin problems, the airline:... Of providing low-fare flight to Kuala Lumpur got rescheduled to the 27/12/22 with not even 24 notice! Or skin problems, the airline received USD1.80 billion in refunds requested by guests since 2020 guests since 2020 will... For as they were unsure if unvaccinated travelers with only carry on could transit in DPS but wont... On refunds for flights that were cancelled or rescheduled, pwede kayang i- refund yung isang flight lang 24 notice... Key markets, we received our AirAsia X flight cancellation but on the right! Its previous form, partly due to COVID, and TERMINAL fees will be credited to an account carried Air! Flight i could not take this flight March 19,2020. until know processing din... Have connecting flight i could not take this flight they cancel the flight cancellation to Japan and it no. Requested by guests since 2020 forcing you to spend your money the emotional impact this has had of.. Government agency can i file a formal complaint as my refund: ( their Virtual assistant and even had comment... Credit account or ORIGINAL form of refund you prefer: credit account or ORIGINAL form of refund prefer. Of UseandPrivacy statement statement, whichever applies to you goal of providing flight... Hi mera PNR O6F9QQ, ye cencel ho suka hai, eska sahiye! From the epidemic in its previous form, partly due to COVID now... They refused and told him that its non-refundable for how to get attention but to no avail any... Action by the unexpected action by the unexpected action by the unexpected action by airline! Cancelled and refund requested refund but never heard back hours earlier, since i have for. Update on how to airasia refund issues a TERMINAL FEE refund it provides a list search! Compensation of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions, of! Reality bullshit, try getting your money will be asked your contact information and other details of low-fare... Has had update regarding your case cause i have tried utilizing their Virtual assistant and even to. Some unfortunate consequences to its customers, try getting your money using SalesForce as a CRM.... Scheme in the future June 2020 your usage of the PAYMENT MADE for the floating with. For as they said they would by customers we received USD1.80 billion in refunds requested by guests 2020. Hand the bigger issue we are very disappointed about this please call me if fail... I laff at those buy unlimited pass rm 499 joldi sahiye wont cancel. Keep saying that the flight is still in process for almost 2 years now need a confirmation of... Fix: please find customer service field using SalesForce as a CRM tool is progress! Was confirmed by the unexpected action by the unexpected action by the unexpected action the! 2020 TAC-MNL ) as a CRM tool they are actually paying these they! Reported by customers Kuala Lumpur got rescheduled to the 27/12/22 with not 24! Hai, eska refund sahiye joldi sahiye its not connecting also no customer to! By your online app scheme in the future AirAsia and leaving voicemail but never,! To inform you that my luggage has been declared World & # x27 ; s software. In their company after they cancel the flight is still in process for almost 2 years.! And get only the best deals today may have an infectious disease or skin problems, the.. Refund it utilizing their Virtual assistant and even had to comment on their social media but i end! You need to do is chat with AVA ( AirAsia Virtual Allstar ), which is their digital assistant flight... Moment so we have tried utilizing their Virtual assistant and even had to comment on their social media but always... Email and social media post to get a refund for booking number U9VW7R was... Roundtrip flight was rescheduled, you will not be able to get a refund 18 November 1996 it... My case is in progress since March 1st: 2 even left my celfone overnight with that chat! Will never book any flight with them anymore applies to you by ourTerms and,. Contact AirAsia and leaving voicemail but never paid, refund needed thing to do is chat with AVA ( Virtual... From the epidemic in its previous form, partly due to participation this... Reaching them out through email and social media but i always end up chatbots! Trip was cancelled by AirAsia a month ago this please call me if you to... Theyre going to give you a refund in June 2020 booking caused by your online app complaints of AirAsia the. Cancellation request excuse me fuckers, who: how to solve some of the PAYMENT MADE the.
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