Sydney Tools was founded in 2001 and currently operates through Sydney Tools online and in over 70 stores across New South Wales, Victoria, Queensland, Australian Capital Territory, Northern Territory, Western Australia and South Australia. So I am done with Sydney tools, for good. Another negative experience: bought a Makita Blower with "free" battery from them. They sell bolts but they also can sell you anything you want to get. In no way is 'mate like sir in the US'!If I was in the bottlo, I might expect to 'mate' with the assistant over a 6-pack of Vodka Mango Cruisers but if I'm purchasing from a high street retailer, or I'm on the telephone with someone I don't know on first name terms, then I am 'Sir' or 'Mr Surname'. I am a builder. Ive had a terrible experience this week with Sydney Tools North Lakes. 
Been thinking of buying a Milwaukee combo from Sydney Tools for the last week but can't get past all these reviews. Seemed that Makita generally did, Bosch generally didn't. is it worth your stress to get things cheap? Ltd., but having this German Corporation on a power tool box didn't look right to me.1/10All a bit odd when looking at power tools in Australia and particular a dust extraction for $299 with 2 motors , and when I saw the Made in PRC on the box I ask the rep what that means.He did not seem to know.He was saying that the brand is their inhouse australian design, which is fair enough.8/10PRC means People Republic of China, Bayer B60L 2400W 60L Wet & Dry Vacuum with Twin Motor made in China for$299 VS, Virutex Vacuum Cleaner / Dust Collector 72L AS282K by Virutex Beyond Toolsmade in Spain for $899. I will never set foot in a Sydney Tools shop again. The Total Tools network consists of one company owned store and 80 independent franchised stores. I logged in today to check the status as I had still not received the vacuum and it showed "Credit Card Processing" despite the fact my credit card had already been charged. I paid MORE for my nibbler parts than another two stores simply because I could order online (I live in a rural area). Earlier this year I bought a Hitachi power tool set. Its my first time buying something from them. Perhaps give Jack a call at the Brookvale store, and see if he can help out. I'm guessing they see the local market as pretty soft and cashed-up. But bear in mind this company may deal with over 500 customers per day. And thats probably 499 satisfied customers per day. Do your homework to know the tool, possible accessories that you may need in the future and the price you are prepared to pay for it. Operator of a professional tools retail network in Australia. I've always had a positive experience though I've only ever been to the Canberra & Penrith branches, they always know what they are talking about or someone that does and will take that extra step to help. Even if insurance did cover negligence, its not important to the customer, since it was DOA, not fit for the purpose it was sold, a refund should be available. in the middle of May I sent another email "where is my jack Sydney tools" and they responded that I would have to wait until the end of June. FWIW, I think they are very busy and sometimes things fall between the cracks and sometimes don't get handled well. Just had a look at their website, can't seem to find all that much. Don't buy from this Sydney Tools seller. It will also give you some information on the history of this brand. They have never been rude to me at all and have always been willing to show me the best way to use the products and helped with loading and unloading. Edit: After opening one tool (The drill driver) is obviously used, end of it is covered in dirt, sawdust etc still works so I guess i'll keep it for now. WebYou might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Its LAW . Orders have always been within 1 day to 2 weeks depending of where it was coming from in the country etc. Total Tools have been passionately servicing Australia for more than 30 years. They sent the blower but not the battery. Good luck getting an exchange. On my first time, the sales team were busy, but still greeted me in a timely manner. It is not only Sydney Tools; see my topic:/forum-replies.cfm?t=2383722. Depends if its a major or minor fault, but they are able to send it to off to the manufacturer (or similar) to be inspected. 
Could I also suggest doing a google search for ATO and the director's names, see what comes up, definitely more interesting reading to be had. Also if getting a repair they have to be done in a reasonable amount of time, else you are entitled to a refund since it is a major failure. I did not get "Sorry sir for this mistake, I will get one out to you with overnight mail" as I would have in the US, from where I come. Clearly profiteering on this. Forgot to add that my compressor had a lot of air inside it lol. Not long after I bought the compressor I happened to meet a guy who sells compressors and he told me they had had a lend of me and gave me the wrong advice. Better than paying 3-400 for a new router. Google doesn't have reviews for the company as a whole, it has reviews for all the different stores, their reviews look to range from 3.5 to 4.5 stars. After a few more emails from me I just got an email from them today saying they are going to ship the order anyway and a call from someone named Rebecca saying they wont cancel the order or process a refund as they are still within their shipping time frames. Very attractive prices and in WA. That is against consumer law. Again, it's a matter of being about your wits. How would they even know what your bank account number is ? Where I live (Brisbane) there are are several other tools stores close enough by that I have had experience with when things don't go quite as expected and it is night and day, seriously. Don't rely on their advice as they only sell the stuff, they wouldn't use any of it. I told them I'll initiate the chargeback with the bank today then and did just that. After pointing out to them about their in adequate packaging (not even recommended on Aust Post website) they offered to take them back and swap broken parts with post at my expense. I asked to cancel the order and obtain a refund and this was rejected citing the invoice states that Sydney Tools may take up to the 14th of September to dispatch the items. That means I'm at the mercy of Sydney Tools to sort out my problem. There really is a lot of horrible feedback about this particular company out there. I'm no fool, I like to shop around. The credit card company asks for the details and puts a stop/reverses the transaction - watch how quickly the retailer acts then! Trying to rectify with them but who knows how long this will take? Walked back inside and was told, yeah we stuffed up, but tough, can't refund. I've never bought online from Sydney Tools or had any claims with faulty products. Was thinking of calling Sydney Tools and asking if they had the combo in stock first. I don't buy from them anymore as they're based in Sydney, but my experience was when I ordered some Bosch tools. they had $100,000 in inventory on the shelves but had to spend 10minutes looking for $5 change.I wont be ordering online, but pick up is okPeter. Nonetheless, I was stoked with my experience at Sydney Tools. Sounds as if there on line store is hopeless, my personal experience has always been good, however i've always gone in to their physical store. Stocks at Bosch Australia's distribution facilities were depleted and he said their next shipment was due to arrive early August, 2016 (this conversation was at the end of June). Bought an impact driver 4 months ago for my apprentice electrician son.Its got a major fault and its stopped working and they have refused to refund or replace.After many calls and a few visits to the store I have no impact driver, no replacement and no refund. Sydney Tools Not! These community forums are excellent. I've bought from them 5-6 times and never had an issue. Service is good and seem to have plenty of stock. 
I ordered locally expecting it during the week. I expected to pay around $1400 for the kit, but was delighted when Luke did his homework and came up with a price of around $1300. Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. What country did you expect it to come from ?? Won't bore you with yet another tedious story but a word to the wise just avoid. It's not easy trying to find the perfect staff members. I see Bunnings and Sydney Tools as catering to different needs. 
Yes it can be chaotic at times, but they have well, pretty much everything there. Unlock full sales materials and reports Contacts Get in Touch with 1 Principals* JASON BEY Director and Secretary Financial Statements 
Australia, like the US, has a large tradie market so were confident with our expansion plan, said Jason Bey, director of Sydney Tools. I looked around at prices and knew what I could expect to pay before calling. Flashy website, unusual service. I cringe when called mate in that kind of context. Take it up with management and get a $30 credit or your delivery fee back. WebSydney Tools Pty Ltd was founded in 2005. Now I won't shop with them. I doubt they'd actually be inclined to test their product before they sell/ship it. I may have post for the first time recently, become a "one post wonders" but I am merely sharing my experience here. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. "Thank you for your email. Sure, there are plenty of circumstances that 'mate' is OK and I'm not one to get worked up about being 'mated'(!). I've had good experiences with their Castle Hill store. However service was good. I noticed they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. They have opened a new shop in Coffs Harbour. It will also give you some information on the history of this brand. 
I wouldn't trust reviews from one post wonders Are we able to see the ip addresses that these posts are coming from? They really seem impossible to deal with and wanting to operate outside the law. The guys handling customer service probably have similar thoughts. I was standing there prepared to lay down 700-900 bucks and they are too incompetent to take my money. NEVER BUYING AGAIN FROM SYDNEY TOOLS! That's exactly why I didn't hand over my card until I checked all the contents of my whipper snipper first. WebAbout Total Tools. Needless to say by the time it arrived to me the plastic was shredded, the boxes underneath have taken quite a beating and were falling out of the "packaging". http://www.productreview.com.au/p/sydney-tools.html, http://feedback.ebay.com.au/ws/eBayISAPI.dll?ViewFeedback2&userid=sydney.tools&iid=-1&de=off&items=25&which=negative&interval=180&_trkparms=negative_180. WebDescription. Very poor communication and some outright lies about shipping. That previous poster who commented how good the company is, he is indeed a Sydney Tools employee or owner trying to BS as usual. WebDescription. It never specified that one wouldn't ship, at least, I swore it didn't. I need some tools and don't have them yet, but i might also be out my cash if they hadn't been too lazy to even follow up. By many I estimate probably 15 times or more. When you do eventually get through to one of the managers who outwardly gives a sht you do get average service. I did buy a good top of the line BOSCH grinding wheel set up from Sydney tools, it was cheaper than the bunnings price by a good amount. Once again Whirlpool has saved my ass :) thank you people. They have the slowest shipping ever. Why don't you disclose the reason you were fired? NOTE: stock of fasteners is woeful. However out of goodwill, our warranty team has approved a replacement, however we will need the damaged unit returned first. What rubbish. posted 2022-Oct-8, 10:52 pm AEST. You kidding? Shipped 1 week later. Will be interesting to see how they go. It's not that I need proof to discredit that person. I've never had a problem dealing with them over multiple transactions. It'll take some effort with them. I've used Sydney Tools twice. If your in melbourne then there is Just Tools in clarendon st, sth melb.Prices are just as good as sydney tools.. Really? There is no mention in their checkout process that if you are a new customer you'll go through this process and have your order delayed. They didn't bother to put any foam /bubble wrap inside the box. But in any kind of service, it is entirely not appropriate to refer to the customer as 'mate'. After reading all the stories here, it's only reinforced my suspicions about them I had when I looked up a Makita tool on their site. Angle Grinder !!! What is the service? According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former Bought from them once and it was an excellent experience. I had an unrelated supplier do the same thing to me, faffed me about for two months with similar promises. I was contemplating purchasing a Hitachi cordless drill through Sydney Tools recently before getting tipped off about their particularly poor customer service. 
Give this mob a chance! Sorry for all those having issues with them either I got lucky, or the others were just a bit unlucky. It is a criminal offence to directly import and use or import and distribute any electrical item into Australia that does not bear compliance marks. The person I spoke to at Sydney Tools confirmed that he actually had the items in his hand and could send them that arvo. I wish there weren't so many one post wonders in this thread, makes you look like you are the same person signing up under different idsyou are probably having the wrong effect of what you are after. Just realised the combo I was looking at is almost a $200 saving compared to buying locally. Sounds like you got a used unit if it actually had air in it. I had to use facebook to contact them as I am not getting anywhere with their customer service. My only gripe with the physical locations is that they do not display pricing so have to revert to the website whilst in store or keep asking for pricing. My partner opened her own workshop and needed a compressor, so I had a quick look at their website and they had a special on with a free air tool set. As long as the price is right, I wouldnt hesitate to buy from them again. Only store credit. Hi i was reading through your post and I am having the same issues. On a good note I've bought all my tools from bunnings where I had them price match with the discount multiple times no problem. The other item I bought was a MacNaught auto reel air hose AR2121. Metcash will own 85 per cent of Total Tools, less than a year after buying its initial 70 per cent stake for $57 million. I bought an item for around $200 a couple of days ago and because i paid with CC (and I guess because Im a new customer) I was flagged for their fraud prevention process which means my order is held up until I can confirm the amounts taken from my account. I printed out the stuff I wanted, went down there, got it all, and a freebie as well. On both occasions I used the price matching offer. I am used to buying Paslode nails with fuel cells. I would also recommend Northern Abrasives down the road who have always been super helpful. I ordered a jack from these dodgy operators, After taking my money and postage charge 11/4/17 and after hearing nothing for two weeks i sent them an email asking "where is my jack Sydney tools", They sent me an email telling me that this jack was not in stock at the moment and I would have to wait until May. 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Feedback about this particular company out there initiate the chargeback with the bank today and... The store that suggested they had a sign up in the store that suggested they had a up...
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