Interview question for Senior Manager.1. Joy Huang: Thank you both for the questions. And, youre undoubtedly going to get your doubters along the way. Its always been about how do we grow and empower local economies? I also set realistic goals for myself and strive to communicate consistently with my team to ensure a smooth workflow and avoid unnecessary stress. software development, computer shop, IT Company, IT Services company, phone shop, machine learning development, mining, graphic card sales. I believe in going the extra mile to resolve any issues and ensure customer satisfaction. Were prepared for pretty much any scenario, regardless of what amount of capital was to come into the company. Determined and self-motivated undergraduate marketing major. I think just being transparent with information, which was something that happened far before I think we had difficult moments than when the difficult moments inevitably came. After that, Im done with all of that, he said. Tony Xu: Sure, I think its really hard to follow maybe a curricula or some prescribed set of steps to do something that has very high variance. Combo with drink? Its really on us to really think about the dashers, the gig workers that we work with, and think more broadly than just our business, but also how we are impacting other peoples life. Its a very important part of what we do. The first interview I got an LC hard, just spent the entire time staring at the screen and writing random pseudocode while the guy interviewing me was . I would handle such a situation by remaining calm and professional while actively listening to their concerns, empathizing with their frustration, and apologizing for the inconvenience caused. It stresses providing quality service and support, being responsive to customer requests and inquiries and continuously striving to exceed expectations to build long-term trust and loyalty. Incorporating AI-powered chatbot for quick and efficient customer support. Joy Huang: And speaking of things going really well, after that difficult period for you DoorDash, again, was on this trajectory of rapid growth where, if I remember the numbers correctly I think DoorDashs market share grew from 17% to 50% in just two years, which that kind of growth its just crazy. Mom and dad really came here to make a better life for me and for dad that meant going to school, getting his PhD and working a job actually at a restaurant on campus at the University of Illinois. Tony also shared his wisdom about the importance of truth seeking, optimism, and bias for action. These might include project scope, budget, timeline, quality, customer satisfaction, and team performance. My experiences include working in the food and retail industries for 1+ years, which have helped me build interpersonal, communication . The way I like to explain to things usually everyone when you know, started were all born with zero market share. Joy Huang: You mentioned that your family moved from China to Illinois when youre young and little did you know you would soon move again, this time from Illinois to San Jose. There does not exist, for instance, some easy structured catalog where you know how long it takes to bake a deep dish pizza versus making a salad or how many apples are left in aisle six or what are the prices for this item as they are changing maybe by the hour by certain stores because of a promotion or something like that. Interested to advertise with us? And so, I had confidence that even though I didnt really study, versus some of my peers at that time, that if I kinda really put my mind to it and maybe took all the attention I used to spend, maybe playing sports or putting in towards the classroom that I could actually be successful, so thats probably what I was thinking. Whether thats buying a gift for someone, or starting an orphanage, or using the money and buying their kids something for school. And, but I think one thing that Ive always really believed about both my family, as well as many of the different moves Ive made as a kid, because I moved a lot actually, even when I was in Illinois, different schools, things like this is really that I had gained confidence even by then that I could survive in new environments. DoorDash had many ups and downs and we still do. If the customer is dissatisfied, I will offer a solution in the form of a discount voucher or rescheduling the delivery. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. I wish to work for DoorDash because I believe that the companys innovative technology and approach to food delivery are truly revolutionizing the industry. Joy Huang: Nice. Where do you think the DoorDash product will be in 5 years? Its not like that you kind of have to solve it there and then and so we thought that if we can tackle the hardest problem first, that other categories, at least from a pure last-mile logistics perspective, would be easier to do. Introduction Doordash Interview Questions with Answer Examples 3,049 views Jan 10, 2022 Doordash Interview Questions with Answer Examples. It is vital to have knowledge about the companys services, its technology and rewards program, as well as its competitors. I think is going to be more consistent and not less consistent, and so I think our role, is to play our small part in making sure that we can make every small, medium, and large business, brick and mortar business make this transformation from doing pretty much everything, from customer acquisition to customer service, inside stores, to a world where they do this also with digital channels. But when I came to San Jose in high school or to finish high school, I really was in a world of culture shock. Tony Xu: Sure, well, the first thing Id say is I think cities are always gonna get better. But also work with everyone else who created this labor system over the the last seven decades, eight decades in the US, and change it in a way that actually gives them also the protections that they deserve. Tony Xu, MBA 13, says that immigrating from China at the age of five and moving around as a young kid taught him one of the keys to success how to adapt to new environments. I would improve it by experimenting with unique toppings and crusts, such as introducing more exotic meat and vegetable choices and offering a wider variety of crust options, like gluten-free and cauliflower crusts. And whether thats up variance or down variance, you should be prepared. And then over time, its about learning how do you build systems? Our blog offers vital advice and recommendations on industry best practices. Obviously, you have minutes to get this right and if you get a wrong you kind of have to solve it then in there, you cant, wait to, give you your password the next day or something. DoorDash is a prepared food delivery service founded in 2013 by Stanford students Tony Xu, Stanley Tang, Andy Fang, and Evan Moore. For now, DoorDash is focused on making the food part work. Follow us on social media at Stanford GSB. We review 5 of our favorite Doordash interview. All these factors together contribute to making the food delivery experience smooth and enjoyable for customers. Thank you again for joining us. The first question is, what is your favorite class at the GSB? Thanks for having me. If so, youll want to prepare to answer some common interview questions. When calling at the darkest hour or during an emergency, the first to approach for help is a 911 dispatcher. What is DoorDash? So if you could take us back with you to that moment, the investors have soured on the delivery space and you had spent six months trying to get a lead investor for the next round and all you heard was no. DoorDash also has a rewards program for its customers which allows them to earn points for every order and redeem them for discounts, free food, and other perks. Tony Xu: Of course. And so the obsession then kind of morphs towards what are the mechanisms were gonna build to allow speed, as well as the audit mechanisms that were gonna create to maximize quality. It launched in 1978 and is supported in part by the F. Kirk Brennan Speaker Series Fund. Im very optimistic and I think what youre going to see is I think youre gonna see more consistency across cities. I think its a maniacal focus on making sure that we can work the inputs to each one of these branches. I think, ultimately the way that Ive tried to measure myself is, how are we actually doing along these dimensions? Get started with your Free Employer Profile. When it enters a new market, DoorDash adds restaurants that have not signed up for delivery as a way to show restaurant owners the value it can bring, Mr. Xu said. And Tony, thank you for sharing your grit, your scrappiness and growth mindset with us. Senior Manager Interview.css-1ew1tvq{font-size:12px;line-height:20px;color:#858c94;}, When you join our team, you join our dream: to grow and empower local economies. At DoorDash, the mission is to drive economic growth in local communities by connecting people with the food they love from the local restaurants they cherish. After discovering that many local merchants did not deliver, they created PaloAltoDelivery.com, a simple site with eight PDF menus and a phone number that rang their cellphones. Set of 4 questions : Critical Thinking - Why doordash - Why this job - If you are starting a new business in another city which one would you acquire 1st - Customer, Dashers, Restaurants 2nd - Behavioral - Why Dooordash - When have you been scrappy - Instances of working with cross teams Employees do not have experience to conduct interviews, not . My parents came here with maybe $200 in the bank, and it was, you know, were gonna make it or not situation; there wasnt really much of an in-between road, but I think when you have nothing to lose you also have a lot of upside as a result. Deciding on the features for the company's products. DoorDash and Grubhub have also discussed acquiring Postmates, which has separately filed to go public, but the companies disagreed on price, said people with knowledge of the discussions. The second thing is that you have to have a bias for action. Find Your Dream Job: Interview Techniques and Resume Writing Working at DoorDash can be a rewarding experience for individuals passionate about food and customer service. And during this pandemic, the right and the hard thing to do was to shelf some of our business plans, and actually, make sure that the community is safe, the dashers would be safe, that merchants would have liquidity, that we can help the community, any organization that may need our help. The pressure is high for DoorDash, which private investors valued at $12.7 billion last year. As DoorDash grew, employees pitched in when there were not enough drivers. Stanford GSBs View From The Top is the Deans premier speaker series. Product Team Culture. I think the third thing is you have to trust your team, because no one person is going to get you through any sort of difficult situation, and certainly not a pandemic. I know people are probably really eager to hear about all the lessons you learn from the GSB so this might come as a bit of a surprise for some of the MBA students, but you once said that more things growing up as a kid prepared you to start a business than anything else, could you tell us more about that? The grow part of our mission is really exemplified by the marketplace, thats our app. Therefore, I am eager to contribute my abilities to help the company continue its pathway to success.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,100],'projectpractical_com-medrectangle-3','ezslot_4',149,'0','0'])};__ez_fad_position('div-gpt-ad-projectpractical_com-medrectangle-3-0'); I served as a customer service representative for three years in my previous company. Because the outcomes may not always be there every month or every week. Until recently, he said, the start-up was so scrappy that it did not serve its employees elaborate snack spreads and he personally delivered meals in a beat-up Honda. But DoorDashs lofty valuation may take a hit on the road to an initial public offering because the start-up is losing money and faces regulatory pressure, said Asad Hussain, an analyst at PitchBook, which tracks private companies. Doordash does a great job of staying a step ahead of the curve. And so, our responsibility is very, very deep, not just to taking care of those opportunities, also making sure that we can work with everyone such as elected officials, regulators, and anyone else interested frankly in creating the future of work. Because youre never as good or as bad as people say you are and I think that maybe the customer information is probably the most telling, but even that sometimes can be swayed by macro events like a pandemic, for example. DoorDash turned a profit in certain cities. I never hesitate to take calculated risks and try new approaches. Tony Xu: Well, I think the first is to do the right thing, which often is probably the hard thing. Tony Xu: Yeah, and I think over time you find that there are certain patterns that you can actually build products for or build tools to automate, but I think if you started that way itd be really, really difficult, because most likely youd be automating something that doesnt even exist. Other merger efforts have flopped. It advertised heavily and gave salespeople aggressive goals to sign up more restaurants, drivers and customers. Tony recounted his entrepreneurial journey from saving up for a Nintendo as a kid, to taking DoorDash public. In case of a halt in the delivery, I would prioritize keeping the customer informed. Are you improving on the skills? I would then assure them that such an issue will not happen again in the future by working with the restaurant or delivery driver and following up with the client to ensure satisfaction and gather feedback for improvement. For me, my parents journey really is the classic immigrant story and you know many folks, I think, can appreciate coming into this country without much. And we were effectively operating a portfolio of markets, some of which are much the majority of which are longer and therefore not yet profitable. And when you got to San Jose, one of your teachers told you that you were two years behind your class and in response, you said that you will become the valedictorian of your class, which you did. In some ways much of the performance or the performance of the company came in many years before, I think when you saw some of the results. It was how we responded during a difficult time for everyone. And because of the pandemic, Tony, I think, all of us had to face unexpected challenges this year. And then maniacal focus on that was the bet that we made that ultimately would translate into things that maybe others might appreciate or care about because at some point you do have to show your cards so to speak, and make sure that maybe some of the ideas you had would translate into real results. Anybody done these? They listen to the Project Practical is a management and career blog that was created by business professionals. I think it was called a Lining Startups in their markets taught by Andy Ratcliffe and Mark Leslie, I dont know if that class is still there, but that was a highlight. The food delivery company DoorDash on Friday offered the public its first full look at the company's business and finances. Former TaskRabbit CEO Stacy Brown-Philpot on Trusting Your Gut, Slack CEOs Rise: From Games to a Workplace Communications Heavyweight, Big-Data Initiative in Intl. For me, its why I worked at a really young age; it was to save up enough money to buy Nintendo to buy the games that came within Nintendo. And theyre looking for value, I think, in the hours that theyre actually seeking to work on the platform. Armed with that funding, the company began spending to grow. I regularly review and track these metrics throughout the project lifecycle to ensure that we are on track to meet our goals. A Y combinator-backed company, DoorDash is . That was Tony Xu, cofounder and CEO of DoorDash. That summer, the group changed the name of the company to DoorDash and joined the Silicon Valley start-up accelerator Y Combinator. And so for you personally, how did you make sure that you could constantly learn and adapt as the CEO? And it is in talks to raise debt that would convert to equity when it goes public, said two people with knowledge of the discussions. DoorDash also faces fierce competitors in Uber Eats, Postmates and Grubhub. Because you cant let the uncertainty if you will, necessarily, I guess stop all things, or stop all activity. Joy Huang: Yeah, my guess is a lot of audience dialing in are watching this interview with food they got from DoorDash right now. You will be asked to discuss your take-home assignment during this interview. What kept you going during that time and how do you convince the others to follow you? Tony Xu: I dont know what probably went through my head, obviously, I wasnt thinking that clearly when that comment came out, because in some ways he absolutely was right. Its the prototypical entrepreneurship project, said Mr. Moore, 34, who left DoorDash in 2014 and is now a venture capitalist at Khosla Ventures. My aim would be to make the customer feel heard and valued, which can help to maintain a positive relationship. Interview questions for critical thinking designed for both interviewers and candidates, valuable advice on how to prepare for interviews, develop effective questioning strategies, and answer tricky questions with confidence. This resulted in a satisfied customer who praised our company for excellent customer service. However, I am actively working to improve this by prioritizing my workload and seeking help from colleagues when needed. Tony Xu: Youre never as good or as bad as people say you are, so I think its really important to be intellectually honest and I think if you can do that and if you can set that at the beginning of your journey if youre building a team or building a company over time that lays the foundation to carry you through the really difficult times. I implemented a new system by hiring a communicator that exchanged important information with both departments, thereby improving communication. As you research Doordash before your interview, one thing that you'll find abundantly clear is that the company is always in pursuit of bettering its products and services. Competitors who cant keep up with its aggressive growth. DoorDash said last week that it had confidentially filed to go public, setting itself up as a test for whether highly valued money-losing start-ups can make it onto the stock market at a time when Wall Street is deeply skeptical of such companies and the coronavirus outbreak has caused market turbulence. DoorDash Faces Its Latest Challenge: Wooing Wall Street, https://www.nytimes.com/2020/03/04/technology/doordash-ipo.html. I would also plan the delivery route in advance to avoid any delays. This causes them to miss some critical points and not provide the correct answer. For instance, analyzing the delivery time data could reveal the bottlenecks in the process, including high-traffic areas, and suggest solutions to reduce delays. So thats the first thing. And would they actually pay for it? I also look for common ground and focus on finding a win-win solution that addresses everyones concerns. And I think that its that time that really taught me a lot of lessons about how do you learn things for the first time? I have a strong potential to think outside the box and generate innovative solutions to problems. We expect DoorDash to see a significant valuation haircut, he said. Tony Xu: Yeah, I think its always focusing on the inputs not the outcomes. To land an analytics data science job at DoorDash, you have to pass one to two case study interviews. Adding real-time order tracking and notifications for customers. Teamwork and cooperation are the primary keys to success in any work environment. On this, Mr. Xu pointed to DoorDashs past. Our Update History for DoorDash Software Engineer. I had some skepticism as to whether it would work, said Charlie Morrison, Wingstops chief executive. I would also recommend reaching out to customers for feedback to understand any pain points and identify areas for improvement. Make room at the table. And maybe what some outsiders have written about us or thought about us. Tony Xu: Yeah, I mean, I really dont think this is a story you can tell, back then looking forward, its only a story, maybe you can connect the dots looking backwards. It took some time to figure out how do you actually improve these inputs? Tony Xu: Yeah, I dont think its necessarily one mechanism or two mechanisms. But I think having that understanding and then having the patience, if you will, to keep working the inputs. It's a big banner which has the 12 values organized into 4 themes -. Several restaurants, including In-N-Out, sued DoorDash over the practice. Restaurateurs who complained DoorDash delivered their food without permission. DoorDash had been widely criticized for its old pay model, in which customer tips effectively went to DoorDash rather than to the worker in many cases. And I believe at the time we said, would they pay $6 for it? Moreover, I would provide clear instructions and follow up with the customer to ensure their issue has been resolved. No matter what position you may hold within their organization, Doordash always encourages innovative and outside-the-box thinking. Theme: We are one team. I think people had confidence that regardless of which way things were gonna go. And, at the company, we tend to like to say, bring your data and your insights, but not necessarily your opinions. Im curious how else do you see cities evolving over the next ten years, and what is DoorDashs role or placed within that evolution? And so, I think a lot of this obviously starts from preparations that you made a long time ago, such as building great people up, allowing them to make many decisions prior to when a big moment like this happens. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. Interviewers test your critical thinking skills by learning whether you can make decisions based on logic and then communicate your reasoning to persuade others to follow you. To compete with other companies offering takeout, DoorDash expanded its selection of restaurants it delivered from by adding ones that had not signed up to be part of its listings. Regularly review and track these metrics throughout the project Practical is a management and career blog that was tony:! What is your favorite class at the darkest hour or during an emergency, the is..., you have to have a bias for action in part by the,. 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