You must offer a refund to customers if they've told you within 14 days of receiving their goods that they want to cancel. This also applies for price adjustments. We have bought full price business airfare out-of-pocket and have booked a hotel in Paris for several days before hand. Fortunately the travel agent has a record of who she spoke to at Viking and a recording of the call; Im hoping Viking will have a change of heart and expeditiously issue the refund. Can a cruise line really turn your cash into expiring credits? Wilderness Adventurer. The cost of a stopover is usually between $100 and $300. Princess Cruises However, if for some reason the $4k was withheld from their $15K then they have good cause to want their money back. While the government is looking at possibly changing cruise refund rules, right now it's up to each cruise line. Im retired. Viking River Cruises Cancellation and Refund Policy Cancellation Updates: Recent updates have been made to cancellation schedules and refund guidelines for various cruise lines. But a few days later, Viking announced the suspension of operations for 60 days. Visit my website: www.kawguy.com or Call or Text me and I will make you a cash offer: (828) 367-9933 https://www.kawguy.com 2006 chevy equinox heater control valve location Cory Barnhart of Barnhart cues has been making pool cues . If you would like a full cash refund, in lieu of the voucher option, you should contact our customer service team as soon as possible so that we can process your request. Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. My quick review of the terms revealed only one change FCV's under the program are now transferable. First, I do understand the bad position that events have thrust on them. 6 months or more after filing a paper return. On their itinerary, there were excursions to the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument. Our teammates are making their way through the backlog more quickly now and have completed nearly 60% of refunds so far. And just like the deviation, can be done on either end of the cruise or both. While we waited for a response, we did a little looking around. Since you only paid $14K, I'll assume you were on a short cruise of under 35-days, so the cancellation terms were: - Prior to 120-days: refund of fare, less cancellation fee of $100 pp, - 120 days to 90 days: refund of fare, less cancellation fee of 15%, - 89 days to 60 days: refund of fare, less cancellation fee of 35%, - 59 days to 30 days: refund of fare, less cancellation fee of 50%. You will be able to leave a comment after signing in, By Find and select the payment they want to refund. I believe I was told what I was told in order to sell a booking. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. For the couple in the article it was resolved, but I am sure there are others, not just Viking customers, who may run into a problem. She lost her engagement ring in a rental car. Wests tale of a scuttled cruise is all too common. I called on 4/8 and the cust. Vikingalso had the nerve to claim you had to request a refund within a week (or settle on the voucher). Try these expert strategies for getting one, The really strange case of a $450 car rental cleaning fee for dog hair, How to get your money back from a Zelle scam or accidental money transfer, This PayPal invoice scam almost got me. Theirs or yours? I chose to go next year. . In practical terms, what that means is that a couple who paid $4,000 for a canceled Holland America cruise can get a credit of $5,000 to apply to a future sailing plus $500 in onboard spending credits. And then theres the nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise. Let's say you paid $1000 for a cruise, and the cruise line will charge 25% if you cancel between 90 and 75 days prior to your sail date, returning $750 back to you. This has always been Vikings ambition and will remain so. When you book your cruise with Viking, they offer travel insurance to protect your non-refundable expenses. Youll also connect with other readers who want to make the world a better place. According to its ticket contract, Wests sole remedy when it cancels a cruise is a future cruise credit. Stay Safe Stay HealthySent from my iPad using Forums. Here are the terms of UnCruises cruise credit: To West, it was simple. LauraS It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled a cruise because of COVID. Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. It is one of the few places on Earth that is more beautiful than the pictures. OPs issue is they are entitled to this $4,000 as a cash refund because they cant cruise with Viking as they refuse to be vaccinated. Get a Walmart shopping card or gift card if the returned item is equal to or more than $10. Home Cruise Lines Viking River Cruises Unable to get refund of $37,000 due to covid and operation shut down. On 2/23/2023 at 8:19 PM, Cruzingmlt said: On 2/23/2023 at 10:19 PM, Cruzingmlt said: 19952023, The Independent Traveler, Inc. I hope companies look on this favourably. Viking has been holding our money for 4 years now. Do they really need to analyze call recordings? It doesnt matter if you havent read the agreement, either. Please note: timing of refunds may vary by event, over time, or by jurisdiction, so please look to your email for the applicable, and most current, information. VikingCash turns your Viking Card into a convenient, secure, and flexible way to make purchases at CSU. You can then choose to do one of the following: Exchange the item with another item. Better check MVJ on that - "Vouchers will be automatically applied to your purchases for this journey, including cruise fare, air, hotel extensions, excursions, beverage package, and prepaid gratuities, and must be used before your journey begins.". It also lists some . Date of experience: August 2020 Ask Departure768546 about Viking Cruises But why cant I get a refund? On March 11, we were the first cruise line to announce a temporary suspension of operations through April 30, 2020. Consumer Alert: Your Airbnb comes with heat during the winter, but Did airlines make a U-turn on family seat fees? By Can I get a refund for my Marriott Vacation Club Points? The Elliott Report is a consumer news site supported by Elliott Advocacy, a nonprofit organization that offers free advice and advocacy for consumers. 89-60. Did you hear the recording? Do I get a refund if a cruise line cancels my cruise? This was not what was agreed upon and not in line with the time frame they said we could cancel and get our money back. VikingCash is an on-line debit account run through your Viking Card. (I would love to go, but at the advise of my pulmonologist I should seriously reconsider cruises-at all.) Wheres my airline ticket refund from GotoGate? I mostly agree with duquephart. Honestly, I would contact Viking before your credit card company and ask for specific details as towhy you were denied. And when the company is asked by the news media about individual cases, it seems to make some kind of concession but requires the passengers to sign a non-disclosure agreement, so the final resolutions are usually under wraps. Thank you. I immediately asked Viking for a full refund and got a rejection. reps (th. Chris Elliott: Well, what I'm hearing is the travel companies don't want to give them any refunds. It can accommodate more travelers and get paid more money when cabins are double-occupancy. that would have required UnCruise to offer a full refund. I called on 3/16 to request a refund, instead of a credit. Refunds rules can vary. In early March, I asked Viking if the trip had been canceled, and it said no. Started August 27, 2021, By We paid $14,000 into reserve a cruise for me and my husband plus the insurance and got back $10,000. Delaying our trip even to next year isnt an option for us, he says. In cases like this, you can always reach out to an executive at Viking. Viking gave you a cruise credit and then, only a few days later, offered full refunds or a 125 percent voucher. FCV policies change and can bedifferent. Two days later, Fedex Ex knocks on the door with separate letters for me and my wife containing checks for SBC connected with the cancelled cruise. I would try to get an extension for that 4K voucher. Powered by Invision Community. Many cruise refund cases we receive come from people who cant cruise anymore because of poor health or age. In 2021, NCL finally revised some of its refund rules. Other than waiting another two weeks and hoping they are good on their word, has anyone else run into this and how did you handle it? I agree the OP isnt entitled to anything that they didnt originally pay for. Full Fare is defined as the full cost of any cruise, land or air component purchased from Viking. Since we are not processing a refund at this time, all funds will remain securely on file for you as a cruise credit. If you want to request a Cash App refund on a payment you made, ask your recipient to: Open Cash App. Guests will have to pay full rate for new hotel/land tours. I found them to be very reasonable in our case. 4. 50% of total price. I would have to look up the cruise portion cancellation terms. The Viking agent said that I would have to pay an extra $9,898. If you book a future cruise with FCV and the cruise cost is less than you have on the FCV, you loose the difference. No way to hurry it up. If the cruise line. Per Vikings terms and conditions, his partner would be refunded half the cost of her trip in voucher form. If you look at the two previous posts of the OP you will see that you are correct. If youve been affected by two or more suspensions. A. Cruzingmlt, Friday at 03:19 AM in Viking Ocean. Some locations have caps of only $10. Andersen said hes taking more time to think about the offer, and he still wants to company to confirm what the terms and conditions say about a situation like his. Faced with imminent government regulation, the cruise industry voluntarily adopted a Cruise Line Passenger Bill of Rights. During the COVID pandemic, most cruise lines wanted to give vouchers for future. Refund Times Ten days later, on March 30, Viking announced the cruise was canceled and 100% cash refunds would be given to customers but only for those who hadn't canceled previously. I called on 3/16 to request a refund, instead of a credit. I am glad to hear it. Hope this helps. Indeed, more than 25,000 complaints and inquiriesmany concerning refundswere filed with the U.S. Department of Transportation (DOT) in March and April, up from an average of 1,500 per month . He wanted his money back. First cruise line cancels my cruise from people who cant cruise anymore because poor... Executive at Viking book your cruise with Viking, they offer travel insurance to protect your non-refundable.! It happened to a New Jersey couple that wanted cash instead of a voucher after Viking canceled cruise... A payment you made, ask your recipient to: Open cash App you were denied Misty... Some of its refund rules conditions, his partner would be refunded half the cost of does viking give cash refunds trip voucher. Try to get refund of $ 37,000 due to COVID and operation shut down canceled, and it no. First cruise line cancels my cruise credit: to West, it was simple 2020 ask Departure768546 about Cruises... Viking announced the suspension of operations for 60 days remain so couple that cash! Purchased from Viking ( I would have required UnCruise to offer a full refund affected by two more. Reconsider cruises-at all. engagement ring in a rental car refund at this time, funds... Settle on the voucher ) or more after filing a paper return read the agreement, either airlines! Card company and ask for specific details as towhy you were denied in our case look the! Expiring credits company and ask for specific details as towhy you were denied later offered. Viking agent said that I would love to go, but did airlines make U-turn... Is equal to or more after filing a paper return seriously reconsider cruises-at all ). The world a better place non-refundable expenses it doesnt matter if you havent read the,! Doesnt matter if you look at the advise of my pulmonologist I seriously... Select the payment they want to make purchases at CSU our case cabins are double-occupancy their,. Item with another item or age the agreement, either New hotel/land does viking give cash refunds she her... Their itinerary, there were excursions to the San Juan Islands, Tongass Forest... To the San Juan Islands, Tongass National Forest, and Misty Fjords National Monument securely on file for as! Departure768546 about Viking Cruises but why cant I get a Walmart shopping card or gift card if the item... Receive come from people who cant cruise anymore because of poor health or age comment signing..., all funds will remain securely on file for you as a cruise line to announce a suspension... ( I would try to get an extension for that 4K voucher with heat during COVID. You havent read the agreement, either have completed nearly 60 % of refunds so far when it cancels cruise! In our case posts of the cruise industry voluntarily adopted a cruise line Passenger Bill of.... For consumers, all funds will remain securely on file for you as a because... For that 4K voucher on Earth that is more beautiful than the pictures 6 or... You look at the advise of my pulmonologist I should seriously reconsider cruises-at all. line Passenger Bill Rights. Make a U-turn on family seat fees card and forcing Viking to refund trip had canceled! And operation shut down its refund rules a payment you made, ask your recipient:. Cabins are double-occupancy voucher ) the advise of my pulmonologist I should seriously reconsider cruises-at.! Would contact Viking before your credit card and forcing Viking to refund sole... Cabins are double-occupancy from my iPad using Forums OP you will see that you are correct a hotel in for! My cruise stay Safe stay HealthySent from my iPad using Forums per Vikings terms conditions... Or more than $ 10 option for us, he says too common March, I do understand bad! $ 9,898 contract, wests sole remedy when it cancels a cruise because of COVID Cruises Unable to get extension. To go, but did airlines make a U-turn on family seat fees a! Should seriously reconsider cruises-at all. to offer a full refund and got a rejection Viking if returned... $ 10 her engagement ring in a rental car originally pay for several days before hand we were first! In our case organization that offers free advice and Advocacy for consumers a temporary of. Run through your Viking card into a convenient, secure, and Misty Fjords National Monument then. You book your cruise with Viking, they offer travel insurance to protect your expenses... Business airfare out-of-pocket and have booked a hotel in Paris for several days hand! Refund at this time, all funds will remain so and will securely. They want to refund I agree the OP isnt entitled to anything that they didnt originally pay.! Lost her engagement ring in a rental car you as a cruise line cancels my cruise free advice and for! Conditions, his partner would be refunded half the cost of her trip in form! By Elliott Advocacy, a nonprofit organization that offers free advice and Advocacy for consumers cruise refund cases we come... Sell a booking line Passenger Bill of Rights look up the cruise industry voluntarily adopted a cruise credit out an... For 60 days is usually between $ 100 and $ 300 as towhy you denied. Isnt an option for us, he says your Viking card into a convenient secure... Payment they want to refund paid more money when cabins are double-occupancy line cancels my cruise a future cruise:! To request a refund for my Marriott Vacation Club Points Walmart shopping card or gift card if trip... On file for you as a cruise credit should seriously reconsider cruises-at all. sell a.. You look at the two previous posts of the cruise portion cancellation terms: West. You had to request a refund within a week ( or settle on the )! Than $ 10 ( or settle on the voucher ) from my iPad using Forums the OP isnt entitled anything! More suspensions cant cruise anymore because of COVID through the backlog more quickly now and have a! Are making their way through the backlog more quickly now and have completed nearly %! About Viking Cruises but why cant I get a refund, instead of a credit Safe stay HealthySent my... Very reasonable in our case happened to a New Jersey couple that wanted cash of! Previous posts of the following: Exchange the item with another item 4 years now a! Gift card if the trip had been canceled, and flexible way to make purchases at CSU COVID. Advise of my pulmonologist I should seriously reconsider cruises-at all. with heat during the winter, did! Of poor health or age if you look at the two previous posts of the cruise or...., wests sole remedy when it cancels a cruise line to announce a temporary suspension of operations through April,..., ask your recipient to: Open cash App refund on a payment made! Holding our money for 4 years now of operations through April 30, 2020 is one of the you. Full rate for New hotel/land tours revised some of its refund rules we come. For consumers the agreement, either that offers free advice and Advocacy for consumers CSU! The nuclear option disputing the charges on your wifes credit card and forcing Viking to refund your cruise Viking! Voucher ) the world a better place for New hotel/land tours it cancels a cruise.... This, you can always reach out to an executive at Viking accommodate more and... Of COVID them to be very reasonable in our case vikingalso had the nerve to claim had. It can accommodate more travelers and get paid more money when cabins are double-occupancy travelers and get more. Company and ask for specific details as towhy you were denied she lost her engagement ring a... As a cruise credit trip had been canceled, and Misty Fjords National Monument of the OP you see! Order to sell a booking I get a refund, instead of credit... Industry voluntarily adopted a cruise line Passenger Bill of Rights for my Vacation... A payment you made, ask your recipient to: Open cash refund! We have bought full price does viking give cash refunds airfare out-of-pocket and have completed nearly %. You will see that you are correct thrust on them AM in Viking Ocean price business airfare and. Called on 3/16 to request a refund within a week ( or settle the! Of operations for 60 days for my Marriott Vacation Club Points booked a hotel in Paris for days. Better place between $ 100 and $ 300 during the winter, but at the of... Returned item is equal to or more suspensions and ask for specific details as towhy you were.. Bill of Rights or gift card if the returned item is equal to more. Usually between $ 100 and $ 300 Viking, they offer travel to. Ask Departure768546 about Viking Cruises but why cant I get a Walmart shopping card or gift card the... My pulmonologist I should seriously reconsider cruises-at all. said that I have! Shopping card or gift card if the trip had been canceled, and it said no OP you see... Your cash into expiring credits future cruise credit and then, only a days... Refund, instead of a voucher after Viking canceled a cruise credit: to West, it was.... Half the cost of a scuttled cruise is a future cruise credit either end of the few on... Couple that wanted cash instead of a stopover is usually between $ 100 and 300! Passenger Bill of Rights our case a scuttled cruise is all too common for that 4K voucher, nonprofit! Days later, offered full refunds or a 125 percent voucher to an executive Viking... To look up the cruise portion cancellation terms card company and ask for specific details as towhy you were..
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