Rest assured that your passport will be fully secured by our staff. Smoking during bunkering What happens if you're caught smoking in a non-smoking area on a cruise ship? Cash is not accepted for individual transactions, e.g. ), taking into account all appropriate matters including, but not limited to, weather conditions, ships location, weight of the guest or his or her mobility device, etc. Some flight options can also be managed directly with the airline by visiting their website and using your airline locator to access your flight details. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Any amount in excess of this allowance will be not be allowed onboard. This could result in legal proceedings. If you choose to use U.S. dollars, Holland America Line recommends that you carry smaller denominations such as ones, fives, tens and twenties. Travelers who have not obtained approval through ESTA should expect to be denied boarding on any air carrier bound for the U.S. Any guest who smokes inside staterooms or on verandahs in violation of our policy will be charged a US$250 cleaning fee per day of violation and will risk being removed from the ship for repeated violations. As previously, in-cabin smoking is also not allowed. (Remember that checked baggage might not be accessible at all times.) For additional details on the prearranged rental program, please refer to the contact information below for Special Needs at Sea or ScootAround. To purchase a gift for a guest, please visit ourBuy a Gift for a Guest pageor contact our Ship Services Department at: Holland America Line Ship Services Department, 450 Third Avenue West Seattle, WA 98119 Phone: 1-800-541-1576, Email: hal_ship_services@hollandamerica.com. There is a charge for the use of the self- service launderettes and it is coin operated. guests are encouraged to obtain travel medical insurance prior to travel. Children must meet minimum age requirements for each age group, at the time of sailing to participate in programming. The day you board, Holland America Line places an initial hold on your credit or debit card for $60 per person per cruise day ($30.00 per person per day for cruises longer than 25 days). Holland America Line highly recommends that all guests carry a passport that is valid for at least six months beyond the completion date of your travel. For embarkation procedures, please advise the Shore Operations staff upon arrival of your need for assistance boarding the ship. The final amount billed may take up to 24-hours following disembarkation. Crew Appreciation is a daily (adjustable) amount added to your onboard account and pooled in order to recognize the many team members throughout our fleet who contribute to the guest experience. Share More sharing options. Visithollandamerica.com for more information. We strongly suggest you take the opportunity to visit your Muster Station and familiarize yourself with the route. Items that should be registered generally include those not manufactured in your country. A passport is still the preferred document. Washing hands frequently with soap and water will greatly reduce the risk of contracting illness and infections while traveling. Please call the Guest Accessibility Department for detailed information. Travelers diarrhea (TD) isthe most common illness to affect travelers. Assistance is only available once embarkation has begun, typically not before 11:30 a.m. For disembarkation procedures, please contact Guest Services once on board to advise them of your need for assistance. Additional coverage is available with the purchase of a Holland America Line Standard or Platinum Cancellation Protection Plan. (See section for Bags VIP Luggage Delivery below for details.). With Express Docs, your cruise documents are available up to 50 days before your cruise departure date, and you can print part or all of your Express Docs whenits most convenient for you, 24/7. Most evenings smart casual attire is appropriate. If you receive a busy signal or message, please hang up quickly and try your call again. The Wireless Maritime Service system is available for use when the ship is in international waters. U.S. government security regulations require us to submit certain guest information to law enforcement authorities at least 60 minutes prior to departure. The letter from the childs parent must provide contact information and authorize the traveling adult to take the child on the specific cruise. Professional, local guides and independent tour operators that meet our high standards lead each tour. What you need to know before you go on a Holland America Line cruise. Any excess deposit will be refunded to you at the end of the cruise. Birth certificates from Puerto Rico issued prior to July 1, 2010 are not valid forms of proof of citizenship that is accepted by U.S. Customs and Border Protection. HAL . Casino - Designated areas for active slot players in Casinos. Holland America Line cannot guarantee that all members of your party will be allowed to disembark with only a WHTI-compliant document or birth certificate. bars, the shops, spa, shore excursions. Shirts/cover-ups and footwear are always required indoors. The reduced deposit applies to sailings of 3 days or longer. The new luggage tags will be available for you at the airport on the day of sailing and the pier prior to your final check in, too. Travel by Air: Passports are required for all international air travel to and from the United States, regardless of age or citizenship. Certain countries require that you obtain official authorization(called a visa) before entering the country, and some countries require that you obtain a visa regardless of whether you plan to go ashore in that particular port or not. Passports or Western Hemisphere Travel Initiative (WHTI) compliant documents are required for cruises to Alaska, Bermuda, Canada, Caribbean, Hawaii, and Mexico. If downloading or using off ship, your regular carrier rates may apply. Our friendly international staff will teach you how to play, entertain you in a tournament or patiently wait while you decide whether to hold or fold. For this reason, Holland America Line has size and weight guidelines for scooters. Its ships do not offer indoor smoking venues. Oxygen: This ship ID card serves as your identification for security procedures when embarking anddisembarking the ship, and for making purchases on board. The same gracious service and sophisticated exquisite dining experience is featured, as it is in pre-set dining. ALL VWP travelers to the U.S. will be required to have an approved electronic travel authorization via Electronic System for Travel Authorization (ESTA). If you plan on bringing a scooter on the ship, please contact: 1-206-626-7320) or visiting the Shore Excursions Office on board. Also, you will need your ship card when you disembark. Residents of all other countries should contact the nearest representative embassy or consulate for proper information. Holland America Cruises Zaandam Zaandam 4.2/5 - Very Good - Based off 93 Reviews Navigation: Sailings Ship Info Cabins Life on Board Health & Safety Deck Plans The musically themed ms Zaandam offers its 1,440 guests a unique shipboard atmosphere. Travel Well: International travelers can take a number of simple steps to avoid potential health problems before and during travel while preserving their health and wellness during travel. If such devices are determined to pose a hazard, they will be removed and returned the last day of the cruise prior to debark. To meet this requirement, we must have the necessary information in our records at least 90 minutes before departure. Our dedicated shore excursion Reservation Agents and onboard staff offer expert support. There are high-risk destinations such as developing countries of Latin America, Africa, the Middle East and Asia, where chlorinated tap water is not available or where hygiene and sanitation are poor. Eurodam, Nieuw Amsterdam, Noordam, Oosterdam, Westerdam, Zuiderdam, Open Mon-Fri 7am to 11pm, Sat-Sun 8am to 8pm, U.S. Central Time. We will acceptU.S. travelers checks. Countries participating in the VWP are: Andorra, Austria, Australia, Belgium, Brunei, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Japan, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, the Netherlands, New Zealand, Norway, Portugal, SanMarino, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan and the United Kingdom. The U.S. dollar is the only currency accepted on board Holland America Line ships. disembarking the ship, and for making purchases on board. Please speak to the Future Cruise Consultant regarding other amenities for these voyages. Therefore, it may be in your best interest to planahead and pack some anti-diarrheal medication with your other medications. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. Art Auctions: Picture yourself in a friendly bidding war for an unusual etching or winning a free work of art just for attending! To ensure peace of mind while you are away, we offer this last-minute checklist of things to do before you go. Place a card with your name and address inside your baggage, as well as on the outside. Multi-course menus feature offerings from classic preparations and regionally inspired cuisine to vegetarian options. The more efficient we can be with our water use, the less wastewater is generated, treated and discharged when were done using it saving energy and limiting discharges. All Holland America ships are listed below. (Voyage plans cover your entire cruise and are available at a discounted rate. Registration is free and there is no obligation to bid. Earn Holland America Points on qualifying purchases you make and DOUBLE Holland America points for any Holland America Line purchases. Hours are from 6:00am until 9:00pm. Call us toll-free at 1-888-425-9376 or 206-626-7320. However, if such devices are determined to pose a hazard, they will be removed and returned the last day of the cruiseprior to debark. If you have a chronic medical condition, please bring a recent report from your physician. From outside the U.S. access 1-321- 837-6106. Holland America Line offers a wide range of award-winning shore excursions, providing priceless experiences at destinations around the world. All documentation and immunization requirements are established by government authorities and not by Holland America Line. ), after handling money and pens, and after using the restroom. Having a passport will enable you to fly from the U.S. to a foreign port in the event you miss your scheduled embarkation or to fly back to the U.S. if you need to disembark the ship mid-cruise due to an emergency. Guests are urged to complete the Online Check-in process before leaving home. The ships estimated arrival time at the port of disembarkation is shown on your cruise itinerary. For further information on our relationship with airlines, please refer to your Cruise Contract. Some clearances will require face to face inspections, details will be communicated to you onboard. Visa Waiver Program Requirements: The Visa Waiver Program (VWP) allows citizens of participating countries to travel to the U.S. withouta visa for stays of 90 days or less, when they meet all requirements. If you have not already purchased your City Stays & Pre/Post Overland Packages, Holland America Line can assist you. An additionalUS$1,000 worth of articles may be brought in and taxed at a reduced flat duty rate. In addition to breakfast, lunch and a multi-course dinner, you can enjoy afternoon tea, hearty salads, comfort classics, global cuisine, an ice cream bar, hot hors doeuvres during the cocktail hours, and the traditional late-night snack. We donate reusable goods from our ships to nonprofit organizations and working with port authorities to identify additional vendors who are capable of recycling cruise ship waste. Guests who wait to checkin at the terminal risk being unable to sail even if they arrive at the terminal before the vessel leaves. Have the post office hold your mail. Both casual and dressy attire will be essential during your cruise. Please note that minimum age for guests using the fitness center is 16. No exceptions will be made. Allowances are subject to change without notice and remain subject to situational assessments by both security and the vessel. Visit hollandamerica.com for more information. In your stateroom you will find laundry bags and price lists conveniently located in your closet. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Luggage Forward: Luggage Forward is a worldwide door-to- door service allowing you to have your bags picked up at your home and delivered to your stateroom. Thats because your Future Cruise Consultant has immediate access to Holland America Lines reservation system and can view all availabilities on all sailings. Contact Us For information or reservations, US and Canadian customers can call us toll-free at 800-338-4962 during the hours listed on this page. The current smoking policy is on HAL's website and is copied below:. With this in mind, the following emergency phone numbers are available for your use: 1-800-628-4771. This includes your boarding pass, itinerary, any applicable vouchers, and if you booked air with Holland America Line, air travel information. Then we hire the right people, make sure they receive ongoing training, conduct drills and exercises to practice that training, and perform regular audits and inspections of our operations. Keep medication close at hand in your purse or in a carry-on bag In the event of unexpected travel delays and emergencies, please bring additional prescription medication for at least 2 weeks beyond the length of your travel itinerary along with a list of the prescription names, dosage amounts and times taken for all medications, because it may not be available on board or in the ports of call. railings, buttons, door handles, countertops, faucets, etc. Alcoholic beverages will not be served to guests under age21. Please attach a tag to each piece of luggage you will be checking on the cruise. The best time to book your next cruise is while cruising with Holland America Line. No smoking of any kind will be permitted on any stateroom verandah. For information concerning airline delays, please see the Arrival Advice / Airline Delays section below. progressive jackpots to a parade of poker games is there for your enjoyment. The EDL drivers license, or non-driver photo identification, is offered in the U.S. states of Michigan, New York, Vermont and Washington and in the Canadian provinces of British Columbia, Manitoba, Ontario and Quebec, to applicants that can prove identity and citizenship. Holland America Line reservesthe right to substitute products when specified brands are not available. Once youve completed Online Check-In at www.hollandamerica.com, retrieve your digital boarding pass via the app to expedite embarkation at the pier. Representatives are on hand to assist you in any way they can, including assistance with travel delays and contacting loved ones. Holland America Line ; HAL updated policy Announcing Our 2023 Cruisers' Choice Award Winners! First things first: yes, you may smoke on a most cruise ships. Simply register through Holland America Line Navigator, select Paid Internet and choose between a Voyage and a Daily plan. No smoking of any kind will be permitted on any stateroom verandah. Please contact Ship Services for further information. Unless otherwise posted, the Medical Center hours are as follows: Infants & Pregnancy: Because of the limited medical facilities, infants 6 months or younger at the time the cruise commences and women who will be 24 or more weeks pregnant during the course of their travel are not permitted to participate in the cruise. For questions about how long the hold remains in effect or how your available credit is affected, please contact your card issuer. If you use a personal email provider, make sure to bring your user id and password and email recipient addresses with you. Cash is accepted in our casinos. Implemented in January 2017, Holland America Line has a new cruise ship smoking policy banning smoking on all cabin balconies. Likewise, Carnival Cruise Line updated its policies to indicate that casinos across the fleet will ban smoking "for sailings through January 31, 2022." This includes payment of all costs related to arrangements to obtain entry to the countries you visit. In todays era of heightened security, Holland America Line has implemented a no visitor policy. Mail is provided to the Port one hour before sailing. While we try to fulfill all requests, it may not always be feasible. We anticipate that your stateroom will be ready at approximately 1:00pm. All staterooms and suites, including balconies, are entirely smoke-free. In Australia, call us toll free at 1-800-260-639. Travelers checks may be cashed at Guest Services. You will be responsible for all costs you incur to join the vessel at the next port. There is no kosher kitchenon board, nor do we have kosher dishes, utensils, pots or pans on the ship. You can check the Happenings on Board via Navigator to view a complete schedule of shipboard activities to help plan your day. NOTE: If you are not the parent or Legal Guardian of any minor child traveling with you, you must present an original letter signed by at least one of the childs parents. This thread is where all discussions of HAL's new smoking rules should appear to avoid having multiple threads on the single subject. Please note that Medicare and many health insurance plans DO NOT cover the cost of medical care at sea, in foreign countries, or for air evacuation. Casino-smokingis allowed in designated areas for active players onlyand only when outside of 12NM from the Netherlands. You can learn about your itinerarys ports of call with our Explorations Central programming, watch a live cooking demonstration, challenge yourself with a game of trivia or join a pickleball tournament! Our ships are as environmentally sound as they are beautiful. Hotel to ship transfer details will be available in your Hotel Welcome Letter provided upon check-in at your hotel. PERSONAL TRAVEL IDENTIFICATION REQUIREMENTS. If you plan on bringing a scooter on the ship, please contact: Phone: 1-800-547-8493 (locally at 1-206-626-7044), Email:GuestAccessibility@HollandAmerica.com. Posted May 25, 2021. The new policy has been announced to better . January 8, 2022 Where Is Celebrity Edge Cruise Ship Now September 20, 2021 Holland America Smoking Policy NEW Cruises to Iceland From The USA! There is a space on the tag for you to print the following information; Name, Stateroom Number, and Sailing Date. Ongoing training and adherence to rigorous standards are vital to preserving and protecting our guests, our employees and the environment. If it is your day of sailing and this happens to you, please follow these guidelines: Ask the airline to immediately advise our Travel Services Department, or call us yourself at 1-800-628-4771. We believe that safeguarding our guests, crew, ships, and theenvironment is the right thing to do and essential to the success of our business. Plus you will receive a reduced deposit and up to US$100 per person in Shipboard Credit with our Future Cruise Deposit program. Tours purchased through Holland America Line are also backed by our Best Price Guarantee. Choose from options for calling only, calling and messaging or calling, messaging and data. Birth certificates can be an original or certified copy. Each year between 20%50% of international travelers (an estimated 10 million people) develop diarrhea. Packages such as Renewal of Vows, Happy Anniversary, Romantic Voyage and Just for Us include a variety of services and mementos to commemorate your special occasion. Please help us reduce water use. For more information about our safety and security procedures when you board the ship, see the From the Captain booklet in your stateroom. Outbound flights should be scheduled with plenty of time for transfers from the ship to the airport. Go to the Navigator App and upload a photo.After you have completed the Online Check-in process, please print a Boarding Pass or access your electronic boarding pass on Navigator. Pre Covid, smoking was allowed at the aft pool bar area, and, on some ships, the casino. Each Holland America Line ship has an onboard Medical Center staffed by licensed physicians and critical care nurses. Children: U.S. citizen children under the age of 16 traveling on a closed-loop cruise (a cruise in the Western Hemisphere which originates and ends in the same U.S. port) will be able to present their government issued birth certificate or other proof of U.S. citizenship, such as a naturalization certificate or citizenship card to sail. Purchases on board Lines Reservation system and can view all availabilities on all sailings kitchenon! 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